UPS Complaint

Lost, Lies and Google Earth - Claim Service

Reviewed by tyffaniet
Complaint

I had a laptop, and UPS said they dropped it at my house, and then the driver said a woman came outside and got the laptop as he was leaving. No signature, and unfortunately no one was home as we had gone to Tacoma, yes we have receipt, and my husband was at work. So I call, open a claim, and wait, and wait and wait. Then after receiving no response for 2 months, I call UPS back, and they say, yes they did the trace, and then closed the claim, because I was not the shipper. I said why I not received any notification, as I had opened the claim, and they said I wasn't the shipper, and I needed to contact the shipper to get them to open a claim. I said No problem, so I called the shipper, and asked them to do so. They said they would do it immediately. I was very happy. Later that day, I received a call from Cheryl in the Tualatin shipping office, and I was told, that they have special GPS, which notifies them where the truck is and it was at my house, and I was in a cul-de-sac and she asked how many houses were in the cul-de-sac. I said 5, and she said “You are the middle house, correct? I said yes I was. She then told me that the driver had dropped of the package at my house, and someone had taken the package from him." Yes, that is a 3rd story.

I said really as we were out of town, and I had receipts and Bank statements from the trip. She then told me how there was a large trailer, or RV in front of my house and my truck. I got really suspicious at this point, because we don't own a trailer or an RV. So I said" did your driver deliver it to the house with the trailer/RV?" as 2 of my neighbors have trailers/5th wheels. She said no we had one, and it was in front of my house, and I was the middle house. She then told me, I had to contact the police, file a report and call with a file number. I said ok. She said and I am quoting "Until you file a police report, we are not doing anything. And we are not going to move ahead with processing this claim". Then she hung up. I was upset with the entire snide tone and the backhanded way she was calling me a liar. I then called the local police, and was told they would have an officer call me. I said ok. While I was waiting, I was telling my husband about the rudeness and almost outright insinuation. I was describing the house as she did and my son, who is 16, said she didn't get that from GPS, she got it from Google Earth. I said how do you know and he said he downloaded it for the flight simulator and then looked at our house and the picture is from 3 years ago, when we did own a truck and an RV.

I could not believe it, and so he showed me, and he was right, there was our house exactly as Cheryl had described. I was so mad, so after the officer called, I called Cheryl back and gave her the file number, and then I told her, I found her insinuations totally rude, and her outright lies to be very, very unacceptable. I asked to talk to her supervisor, and she said I will forward the file number on. And she hung up on me. I don't know what the resolution will be for my missing laptop, but I personally will never ship with UPS again.

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DetailsReview Rating: 1 out of 5
Reviewed By: tyffaniet
Company: UPS
Product: Claim Service
Company Location:
Tualating Shipping Center
Tualatin, Oregon 
Phone: 503-692-7110
Date Added: 2 months ago

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UPS Complaint