Legal Zoom Review

Legal Zoom - didn't do such a great job but came through in the end - LLC setup

keepit's Picture Reviewed by keepit
Almost There 		0  

So I used legal Zoom to set up my new company and paid them a small fortune to process my papers for me. Part of what i paid for was help in obtaining an EIN. All of my other papers came through great and it saved me a lot of time and headache trying to do it all myself BUT when my packet arrived it did NOT have the ein papers as promised nor did it include a 'self addressed stamped envelope' as promised in the enclosed letter (to mail the EIN in I suppose?)

i finally processed it myself and when I sent legal Zoom an email letting them know I wanted a refund for that part of my purchase they wrote back and told me I had to provide them with my EIN (WHAT??????)

This is my reply:
Please clarify, are you asking me to send you the EIN number?
That is none of your business and in any case has not been rec'd yet (I have only just recently sent in the paperwork myself).
If you are in fact asking for my EIN number I must say that find this to be a ridiculous request and expect further explanation of WHY you need that info from me in order to refund the amount.
If need be I will contact my bank for a chargeback but I will NOT compromise my personal and business information further by sharing that with you or any of your representatives unless you can provide legal and reasonable example of WHY this is necessary.

Then decided to just call their customer service. When I explained my situation they refunded the money right away.

So all in all, they came through...


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cancelrush says: (3 months ago)
0  
I have dealt with legal zoom for the last two weeks and I am not impressed. My credit card did not have the funds to pay for their services so legalZoom called me and asked me to give them a credit card over the phone. I had bought the full service pkg. which cost 770.00.

The guy on the phone worked me hard for a credit card over the phone but I told him I will not give my credit card number over the phone. The legalZoom guy told me to go back online and finish the transaction when I was ready.

Six days later LegalZoom charged my card again and it went through. I received an email on Oct 14 which stated I need to visit their site and rerun my credit card to finish the transaction. Ten minutes after this email arrived, LegalZoom emailed me again and told me they had charged my credit card on file. This all happened within ten minutes on Oct 14/08 but LegalZoom charged my credit card on Oct 11/08.

Whenever I talked to a representative from LegalZoom they were harsh and only did what was best for LegalZoom. They cared nothing about my needs. They like to go round and round and round making the customer repeat their issues countless times during the same phone call then picking a small point to their advantage and calling an end to the customer's complaint.

They insist you know the dates of your other legalzoom conversations and they never believe you when you repeat something a legalzoom employee stated which would help resolve your complaint. Legalzoom has great documentation of their contact with you. They know what others have said but they only accept the statements which ends in their advantage.

I did not enjoy this at all. They were harsh and strict with me because they had my money. I was going to have to accept what they gave me and they had no reason to work with my needs. Since LegalZoom did not have any right to charge my card on the date they charged my credit card. I disputed the charges and will go to another legal document company for my documentation.

If you have ever dealt with a company where the employees protect the other employees over the needs of the customer then you will understand what it is like to deal with LegalZoom.

entrepeneur says: (6 months ago)
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LegalZoom is a great company for marketing but tends to treat their customers like we are all the same. After doing some research I used another incorporate company that was only $50.00 more. They have been invaluable. With LegalZoom all your documents are not filed. You still have to pay for your list of officers, I didn’t know that. This other company had my E.I.N in 10 minutes; the IRS actually has a phone number you can call. You don’t have to send in any paperwork. I have learned my lesson, experience over price anytime. My business is too important to me not to do it right.

JerryWage31 says: (6 months ago)
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Wow I acutely need to file my Corporation, and EIN, and then File a DBA under Corp. So I need some one that know what they where doing not an attorney because they charge an arm to file documents, So I started to call all this document preparation company’s and legalzoom was one of them.. Did my research to big no customer service and so on.. And then I crossed legalcpu.com the CPU got me so I called and talk to a guy Stephen K. Wow was he helpful he answers all my question and gave me an exact date and deliver day for my documents so I rolled my dice and guess what legalcpu delivered what they said keep me updated and send me presentation folder so I can keep all my documents in the folder or in the corporate book

fedupwiththefeds says: (6 months ago)
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Amazing what some companies think they can get away with. This makes me leary of Legal Zoom though to know it is their policy to ask. I suppose they don't 'trust' the customer who could just as easily lie and ask for a refund but then why offer the service?


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