Sears, Roebuck and Company (Sears.com) Complaint

Lawn Mower - Craftsman Rotary Lawn Mower

Sue53's Picture Reviewed by Sue53
Complaint 		 0

Two weeks ago I bought a Craftsman Rotary Lawn mowe 650 serises Briggs ad Stratton engine power-propelled 22"multi-cut. The second time I mowed with it the self propelled handle cable broke. I tried called Sears in Franklin, Ohio Middletown Mall on Towne Blvd in Warren County and no one would answer in the Lawn Mower department. So I tried calling Customer Service and got the anwering machine left a message I wanted someone to pick up or come by and fix the mower and I told them I was borrowing my neighbors mower so I would be mowing if they called back. They called back the girl said her Manager said to bring the mower in to the service department. 1. I can not lift the mower 2. I have no truck 3. I just bought the mower they should think customer service and drive 15 miles and fix it! Plus I called 3 times talked to Customer Service and they transfered me to who knows where in Sears and no one would pick up the phone. Very disapointed in Sears I have bought all my appliances with Sears if they will not come to my home and fix the mower I'm returning the mower and no longer buying from Sears.
Sue

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Sears, Roebuck and Company (Sears.com) Reviews and Complaints More Sears, Roebuck and Company (Sears.com) reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Company was claimed Company was claimed!
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


walterwalter says: (5 months ago)
 0
I purchased a Craftsman 650 series mower in 2007. Less than one year later after only five cuts it had to be repaired - the spark plugs had to be replaced. Exactly one year after this, May 2009, after being used again for five cuts, the mower again will not start. After confirming that the mower was repaired I showed up at Sears to pick it up and they brought out someone else's mower. Now told it would be ready 6/6/09, I am not holding my breath. After I returned from Sears the day they DID NOT have the mower I called Sears customer service department - ho hum - sorry you're not happy...I still don't have the mower. Sue, I hope you returned the mower because in month my warranty is up and now it will break again. $360 (not counting the last repair bill) thrown away. Sears has really lost it.




*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 5+8 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Sears, Roebuck and Company (Sears.com) reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team