Hewlett Packard Co Complaint

Laptop dv9000us - DV9000US laptop

lmestrada's Picture Reviewed by lmestrada
Complaint 		 0

I purchased an HP dv9000us laptop a little over 2 years ago. I have had nothing but trouble. A couple of times I called in but always some impediment. Recently my screen went out. My warranty ran out but what is funny is that HP knew of these problems, posted a bulletin and indicated that if you are not having a problem you could not get it repaired. If you did, it was within a year, they would pay for the repair. Well I am pissed off. My unit goes out a little over a month after the coverage but they will not repair. They knew of the need for the repair, they should have recalled the unit. Now I have a junk unit for a computer and all they say is sorry. I had purchased several HP products. Never again and right now I am on a nightly writing campaign to cause as much hurt to them over this as I can. If I dissuade one buyer great. My most expensive computer in the house turns out to be nothing but junk. Funny thing is I don't even treat it like a laptop. It never leaves the house or the desk that it is on.

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EUSTexas says: (5 months ago)
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HP's CEO, Mark Hurd, thanks you for your contribution to his $40 million dollar bonus.




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