Sears, Roebuck and Company (Sears.com) Complaint

Lack of promised follow up on two occasions.

GrinbaumMark's Picture Reviewed by GrinbaumMark
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At SEARS store # 01314 in New Brunswick NJ Refund for partial return with receipt was issued to SEARS gift card instead of major credit card.
Original Payment:
$15.55 Master Card
$18.40 Gift Card
Refund:
$18.40 Gift Card
$2.57 Master Card
Proper refund would be:
$15.50 Master Card, rest ($5.47 Gift card).
Sales person gave no advance warning, computer problems cited as the reason, while agreeing with me that refund should be first issued to the major CC to the full extent of CC payment with only reminder on the gift card, which is the common practice in the retail industry.
Lack of promised follow up on two occasions.


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