Planet Fitness Complaint
LIES LIES LIES! From Spider Man no less!!!!
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Reviewed by yont Please Improve |
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On the 25th of Sep 2008 I accompanied my boyfriend to the Planet Fitness branch in Claremont in order for him to cancel his contract. He was asked to submit his request in writing which he then did, and handed to the person at the desk who assured him that it would be dealt with. Two months later – PF is still debiting his account.
On Saturday 8 Nov when we went to PF Claremont to inquire about why PF are still taking money out of his account the employee at the front desk handed us over to a male employee who upon questioning identified himself as the branch manager. His attitude left much to be desired from the very beginning, talking to us in a very impatient tone like we were wasting his time and interrogating us about whom the cancellation letter had been handed to and when it had been done.
Annoyed by his rude behaviour I asked for his name (Apparently they do not wear name badges at this branch) to which he replied Peter. I then asked for his last name, to which he replied “Parker”. When I laughed at him and told him that Peter Parker was Spiderman his tone became very aggressive and he insisted that his name was indeed Peter Parker. My boyfriend then wrote another letter to cancel his gym subscription, and “Peter Parker” signed it as proof of receipt on behalf of PF. My boyfriend included HIS contact details and NAME. AT NO TIME DID I GIVE THEM ANY OF MY OWN PERSONAL DETAILS!
This morning (10 Nov 08) I called the branch manager at Claremont branch (Grant) to find out if there was indeed a Peter Parker working there, he confirmed my suspicion that there was no one by that name employed at his branch. I then related the incident to him, giving him a description of the employee as well as the name of another employee that had been watching the incident. He then proceeded to try and SELL me a contract before promising to get back to me. I then gave him MY contact details. A minute later I received a call from PETER PARKER who assured me that the issue had been sent to Admin. When I questioned him as to why the manager didn’t know who he was, he spun me story about being from PF Head Office, and that he was simply “filling in” at this branch. Clearly his manager had given him my contact details and was helping him cover up his LIES!!!!!
I then called PF head office and was told that they have no one by that name working there. I was also told that no one from HO would be working in a branch on a Saturday as this is not standard operating procedure.
What is going to happen with membership fees that continue to be fraudulently taken out of my boyfriends account? What is going to happen to Spiderman when we eventually find out his real name? Is Planet Fitness going to deal with him or continue to let him treat clients the way currently is? Because clearly his manager at the branch has no intention of taking disciplinary action against him.
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I called my local planet fitness and asked about closing my account. I was told by an in-experienced girl that I can either come in and cancel it, or send a letter to "the main office" saying you wish to close your account. The girl neglected to provide and further information as to where the main office was, so I figure go down and fill the form out.
I was a black card member within the first year of creating my account so I had to pay a buy-out fee of $58 to close my account. Fair enough, I knew that when I signed up that there would be a fee to close the account. I asked for the cancel account form and they handed it to me with the attitude that I am not of any importance anymore. Which was fine, I didnt want to be anything to them anymore.
On the form there is a spot for your account number, address, why your cancelling and a spot for the employee to sign. Since you have to live more than 50 miles away from a planet fitness to be in good standing to close, I wrote I was moving to the other side of the country (Nevada). I didnt provide a new address, Just (Moving to NV). The kid who was on the counter watched my every letter as I wrote my reasoning. He tried to make a comment about how far away it was from my current location. I just said (Yeah) and kept it minimal.
Now heres where you need to be thorough. If I didnt read about the horror stories I would have never done this and just assumed everything would work out fine. I hadned the paperwork to the kid. As soon as I did, he grabbed it and said (ok thanks youre all set.) YOU NEED TO GET A COPY OF THIS FORM! There is a pink copy available for you and you NEED it as a form of proof.
If you had to pay a buy-out fee like myself, request a copy of the receipt for that as well. That will ensure that as soon as the buy-out fee was paid, your account should have been terminated. They will not provide these papers unless you request them.
Now Planet Fitness requires a credit card or bank account on file. If you had a credit card, call or go to the issuing bank and say your account may have been compromised and you would like to lock the card and be issued a new card number. They will never refuse to issue a new card number under that statement. And youre not actually lieing either. You dont want Planet Fitness to keep charging you monthly fees after you closed the account. Make sure your card/account isnt tied into another automatically paid bill or subscription. If it is, update your account information.
The next billing cycle (The 19th of each month for me), call Planet Fitness and ask the status of your account number #####. They will either tell you its closed (Hopefully) or that there is an outstanding balance of $xx.xx. If there is a balance, mention that you have copies of forms dated on _____ that show you closed your account and there should be no balance pending.
File a claim with whoever needs to be notified that there is an error with your account. ABC Financial is Planet Fitnesses Collection company. So Give them a call.
Hopefully this will help someone else be able to successfully close their PF account. What theyre doing is illegal and Im surprised nothing has come of it yet.