Best Buy Complaint

Reviewed by john615 Please Improve

0

Is there a major problem with Best Buy or are they just taking advantage of this situation? At the near end of September I called Best Buy since there was problem in the washing machine and so they sent a technician (Geek Squad) to see the problem at October 6. They ordered the parts which were need to fix the washing machine and informed me by saying that they will call back to me when they have received the parts. So my family has been waiting to receive the call but there is no word from them what so ever. I then called the company over and over again for about 2 or 3 times a day which then caused the technicians to eventually come and see the problem over again (about 2 times). The second time a technician came to fix the problem but he told us that the part he ordered was the right part but the company sent him the wrong one and he said he will come back as soon as possible to get the machine working again. Again and again I have called and did the same thing as I did before, calling 2 or three times a day but there was no sign of anyone from the Geek Squad. Then at Halloween I called them, as usual, to schedule a repair as they replied to me saying that they will replace my washing machine with a new one, although I have not asked them to replace my washing machine. They said they will call to give me an authorization code to replace the washing machine and then again there was no call back from them. The next day I called the companies supervisor and he told me he will give me the authorization code within 2 business days so I told him that I will call back on Monday (11/3). I called them today (11/3) and they told me to call after 2 hours to receive the authorization code. Then again no word from them. I then called again, waited another hour and spoke to the supervisor on Best Buy. She said she will get the Geek Squad to fix my washing machine when they told me that they will replace it for me. So I have to conclude that Best Buy is taking advantage of this situation and wasting time with me. My family cannot do anything because they are all waiting for someone to fix it. I am wasting a lot of money on laundry in the (laundry stores?). At first we just wanted a simple fixing of the washing machine but since Best Buy has given us the idea of getting a replacement of the washing machine, we want that. And also we want the money that we spent on the laundry store back.

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