Sears/Kenmore Complaint

Kenmore Gas Range Model 665.7527 - Kenmore Gas Range

Brianna's Picture Reviewed by Brianna
Complaint 		 0

I am extremely displeased with this product. My husband and I purchased this Gas range with the intention of using it for many years to come. Unfortunately the main oven stopped working shortly after one year. We continued to use the triple task bottom drawer for a few months. We finally called a repair person after several attempts to fix the oven on my husbands part, and when the triple task bottom drawer stopped working as well. The cost of repair would have been about $500.00 the cost of the oven was about $900.00 new. Do not buy this model!

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SearsCares says: (3 weeks ago)
 0
To Brianna,
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the issues you are experiencing with your range. Any appliance should last more than a couple of years, but anything that goes through a manufacturing process has the possibility of failure. That being said, we are concerned about these ongoing issues and we would like to talk to you about some options we have for you. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Brianna) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares






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