Kay Jewelers Complaint

Kay Jewelers customer service Repairs - repair of ring

grandmal56's Picture Reviewed by grandmal56
Complaint 		 0

I got a ring purchased at Kays for Christmas. in late February I noticed one of the stones had fallen out. I took it to the store to have it repaired thank goodness the warranty was purchased. After 7 days I went to get the ring-it was filthy I asked to have it cleaned and when the girl cleaned ti a stone fell out. After 7 days I got the ring and there was a stone missing. They reordered the ring and after 7 days I went to get the "new" ring. It looked ok but upon further inspection one of the diamonds wasn't set quite right so I decided not to keep that ring and asked for an exchange-all I wanted was something in the same price range--NOPE I have to find something 2x's the value of the defective ring and I could buy that--I am at home now 4-22-09 without a ring and with out a refund. KAYS SUCKS.

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