AT&T Inc. Complaint

Just Give Me My Money Back!

sporky12's Picture Reviewed by sporky12
Please Improve 		+1  

When I first opened my phone account with AT&T, they required a $500 deposit because I don't have a credit card. They assured me that I would get the deposit back after one year. Exactly one year later I called asking for my money back and they said they would "process that request."

A week later I called back to see what was going on. "Your check has been mailed" they told me. After more than 10 business days without my check, however, I called back. "Where's my $500?" I asked. I had rent due, I had groceries to buy, and AT&T still hadn't given me my money. After more than an hour on the phone, juggled from person to person, finally someone thought to look up where the check had actually been sent. They mailed it to my OLD ADDRESS. No one asked me where I lived when they sent the check there, no one verified anything.

Afraid that my old residence would no longer be forwarding my mail, I asked them to cancel the check and to electronically deposit the money into my back account. "I'll have to ask about that" was the reply. Many minutes later, "I'm sorry. We're just going to have to send you another check."

Weeks later. No check.
I call AT&T asking, "Where's my $500?"
"Oh, that request is still being processed," a woman told me. "It will be sent no later than Feb 27."
"Feb 27?" I said. "I was supposed to get that money Jan 16!"
Her reply was, "But look at it this way, your check will come just in time for Easter dresses!"

Easter dresses. I swear that's what she said.

Feb 27 came and went and still no sign of my money. Today I checked my online AT&T account and to my horror, I noticed that I had $450 of credit towards my phone bill. That's where my money ended up. They never sent ANYTHING. Instead, my money is sitting online, automatically being consumed by my phone bill.

It has been almost 2 months since I was supposed to receive my $500. I have tuition and rent to worry about and AT&T has handled my situation ridiculously unprofessionally. I will be switching service providers AS SOON AS my contract is up.


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Comments - Consumers and Companies Connect by Commenting


ceyda says: (3 months ago)
0  
I am having much like a same problem...Today i have just bought iphone but unexpected things came out and i have to go to back my country next week... I went to the att store and they told me that they are gonna mail my check... i told them i wont be in the country who is gonna take my check????? They asked my friend's name so she can do it for mee.... what the hack i can trust anybody in the worlddd??? oh nooo


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