Jet Blue Airlines Complaint

Jet Blue customer service Gate Changed and Not Notified

Reviewed by olivej2
Complaint

This is the complaint that I submitted to JetBlue, lets see if the actually respond:

"My eight month pregnant sister missed her connecting flight to Portland, Maine from JFK because the gates were changed and nobody notified her. The person working for JetBlue at the gate told her that several announcements were made, but another girl that also missed the flight said that no announcements were made. They put her on the next flight, at 10:25pm which doesn't land in Maine until close to midnight, and made it seem like that should be okay. It is completely unacceptable that nobody notified them that the gate had been moved and they made it seem like it was the customers fault. Especially when the customer is pregnant and has been traveling all day (from California starting at 7:25am). Nobody at the airport or on the phone was helpful or apologetic at all. I honestly wanted to give JetBlue a try despite all of the negative publicity, but I will never use this airline again. My sisters name is ****** ****, the confirmation number is *******. They said the only thing that they could do was put her on the next flight (flight ***) which is fine but it shouldn't have come to that point. My sister just gave me an update that there was one crewmember that was nice to her and gave her a bottle of water and some apple juice, so at least one of your employees knows the meaning of customer service. I work in customer service and let me tell you that JetBlue's employees could use more training in it."

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