Crescent Processing company Complaint
I've unfortunately been added to the list of "Scammed" by this company.
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Reviewed by MillerWater Complaint |
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We had a sales rep come into our store and give us the demo and numbers. Everything looked great, I even looked this company up on the internet to see how they rated and at the time the only real complaints were from ppl that didn't read the fine print before they signed the application. I was very upset with our current processing company and Crescent seemed like a good company to switch to.
Well after we filled in the application (which is done on their little laptop) the sales rep was having problems with getting the application to submit so he told us it would be a couple of days before he could get it submitted properly.
We've been really struggling with our store the last few months because of all of the economy issues going on and we've fallen behind on our rent. The morning after we filled out the application our landlord came in and told us we had 2 weeks to vacate the property. So I called up the Sales rep and explained to him what was going on and to please not process the application as we didn't know how things were going to go with the store and most likely we were going to lose it.
He told us no problem, called into Crescent and canceled everything before it was processed.
Two weeks later we received a package from UPS/FedEx (I can't remember which delivery company it was), it was the equipment from Crescent Processing. We refused the package and told them to return it to the sender. Then I called the sales rep and told him that his company sent us the equipment and wanted to know what was was going on. He assured me that our application was never processed and that it was just a mistake that we received the equipment.
A week later we received the package again! I called the Sales Rep AGAIN and he acted like he was completely upset with the "Home office" and he would make a few phone calls for us. In the meantime he said he would come by and pick up the equipment.
In the meantime we worked out an arrangement with our landlord and he revoked the eviction as long as we could give him a set amount each week he was good with that and would re-evaluate us again at the end of this summer.
A week later our landlord comes into the store extremely upset because our rent check had bounced. We were completely blown away by it and took a look at our account. Crescent had taken out $116.00 from our account which put us in overdraft and subsequently bounced the rent check. I was furious! Then I saw two letters from Crescent Processing on my desk. I opened them and one was a statement from them saying they were going to bill us for the month of May, $116.00 and the other letter was a rejection letter saying they weren't going to approve us for an account with them at this time.
I immediately called the Sales Rep and told him what happened. He was all apologetic and told me he would call some guy named Craig Crawford and get the situation straightened out immediately. He would also have this Mr. Crawford call us and apologize.
About an hour later the Sales Rep called me back and told me that I would have to call Corporate to straighten it out. He told me to immediately ask to speak to a supervisor and to not even waste my time with the initial customer service rep because they wouldn't know how to help me. So I did what he told me and called the Corp. office and told the woman that answered that I wanted to speak to a supervisor. She refused to give me over to a supervisor until I explained to her what I wanted first.
After explaining everything to her she basically told me "That's tough, you filled out an app and even if we didn't process it you are still held to the terms and they were not going to refund my money even if I didn't have an account with them." *SCREAM* So after about 20 mins of going back and forth with this woman she finally passed me onto a supervisor who just mimicked the same attitude and words the previous rep told me. Finally after threatening to get my lawyer after them he put me on hold for about 10 mins and came back and apologized for the "misunderstanding" and said he would refund all of the fees and make sure we didn't hear from them again.
Here we are 2 weeks later and I noticed this morning that my bank account has been hit 3 times for $100 each from Crescent processing. If I was a volcano the entire West Coast would be under lava right now.
I called the Sales Rep and of course he can't do anything. He tells me that he's having similar problems with a bunch of his other customers. When I asked him if this is something new they are doing or if it's always been like this he tells me "I'm gonna have to plead the fifth on that one." and then he gave me the Corp. number again and wished me luck. So these wonderful Sales Reps on here with their foo foo tales of how wonderful this company is, know exactly what we're going through they are just hoping that no one new will pay attention to the complaints so they can mess over more businesses.
I called the Corp number and their excuse now for taking out more money is that they haven't received the equipment. You know the equipment that we sent back twice because they keep resending it to us? When I told them that we had sent it back to them twice the first person I talked to flat out called me a liar and said that if I had've sent it back then they wouldn't be billing us. There was no way they would keep resending the equipment to us. When I told her I had tracking numbers for both she came back with, "Then if you sent it you sent us some other equipment that isn't our's." Again after fighting with this woman for 15 mins to get me to a supervisor she finally transferred me over to someone else.
AGAIN I had to go through the whole ordeal again with a new person who ultimately put me on hold, came back and said "Well if we get the equipment on Monday then we'll refund the money." I finally just hung up and called my bank and explained to them what happened. The bank rep was very understanding and told me that these processing companies like Crescent are complete scam companies and the banks are running into situations like this more and more with their small business clients. They prey on the small businesses because they know they don't have a lot of money to fight them, they usually can't afford an attorney to fight for them and because it's such a hassle to change your bank info most people are hesitant to do it so they can keep taking money out of your account without the you being to do anything about it.
The Bank rep told me that unfortunately because Crescent is a "processing" company a traditional stop payment doesn't work and the only way I can get my money back is to keep hounding Crescent. So I've already turned this over to my lawyer. But the bank rep did suggest to us to change our account info at the local branch so that Crescent can't ding our account anymore in the future. Without changing the account number we can't stop them from continually and randomly taking money out of our account. So I get to go down first thing Monday and change everything over. It is going to be a major PITA but I'd rather do that than have to continually deal with this horrible company.
We didn't even become a customer of this company's and this is the garbage we had to put up with. I can't imagine what it would be like if we were actual customers. PLEASE, if you have made it this far, PLEASE listen to the people on here that have given this company a bad rating. You WILL regret it if you don't no matter what their sales reps tell you.
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Comments - Consumers and Companies Connect by Commenting
Who are you JDPinWi? It is quite obvious that you are an employee of Crescent Co and not another victim such as MYSELF and MILLERWATERS.
If you were just another satisfied customer you would not even be browsing the complaint list for Crescent Processing. It is however very unfortunate that folks like us who are going along minding our own business, find ourselves in a horrible nightmare situation. How discompassionate of you to suggest that He and others did not pay attention to the sales Rep when he spoke with us. It was my experience that the sales Rep promised lower rates, minimal fees excellent service and quality care. Even though I felt that I had asked all the important questions and revealed our companies private financial matters to him in order for him to best know our company and set up the best account available for our small business needs...the questions asked and answered were contrary to what eventually appeared on the contract. Speaking of contracts, I never received a paper contract (even though I gave them my personal e-mail address at time of signing) until after the Rep came to our place of business to check if the machine I had just received in the mail was properly downloaded. This fellow was so anxious to get us activated that he made a personal stop by and hooked up the cords and phone line himself...made the call himself and activated our machine himself...even though I insisted that I wanted to wait until the following day. This was the last day of June 2009 at aprox 4 pm...we close at 6 pm. The following week we get a bill in the mail for $6.50 for the month of June and we were billed for the swipe fee that it took to initiate the account a total of $6.88. Not exactly a lot of money in the Grand Scheme of lthings but, if you figure they do it to several hundred clients that makes quite a lot of money for doing exactly nothing. When you call customer services they act as if they don't know what you are talking about. They tell you that they don't care what the Sales Rep told you that once it hits their office the sales Rep has nothing whatsoever to do with the account. They refuse to let you speak with a supervisor and pass you around the phone system and keep you on hold for long lengths of time to keep you frustrated and hope you hang up. My sales Rep , Michael Williams of Saint Clair, Michigan, is the one who scammed our business. They are clever enough to smile, speak nicely and get you excited about saving money. Let's face it, anyone with half an interest in their company is interested in saving money. Michael told me all the nice things about His company and omitted to tell me the things that would make most people run...and run very fast... away from Crescent Processing. Michael Williams failed to tell me that even though I told him that we were a small seasonal business which was closed 6 months out of each and every year, he set us up with an account that had a large monthly minimum requirement (which if not met they can charge you a fee for not meeting your requirement). He also omitted to inform me (even though I inquired about the early termination fee) that the DE conversion fee (early termination fee) was a WHOPPING $495.00. They use the ploy and tell you that they will pay the early termination fee with your current company. When I asked Michael Williams how much their early termination fee was he gave me a BIG "SMILE" and stated very assuredly that there wouldn't be any reason for us to terminate because he intended to make it his personal responsibility to see that we were completely satisfied. Tell me something...how do you make a prospective client completely satisfied when you say one thing and know that corporate intends to do another. According to Michael Williams he has worked with the company for 2 years. This is plenty of time for Michael Williams to realize that he is working for scam artists who DO NOT have anybodys best interest at heart. If they valued their Employees...including their Sales reps who are the ones bringing in their new clients, they would not jeopardize the personal relationship that their sales department has already put into play with the client. They would not jeopardize the personal integrity of their sales Rep by changing things that were set in motion at time of signing. And if they truly did care about their clients they would not have to make excuses internally and the right hand would truly know what the left hand was doing.
My differences with Crescent Processing anr not yet over. This is July 10,2009 and we are still in the processing of trying to get out of contract or get them to amend the contract. We hav received to date only one deposit to our account of $62.00 and are waiting for the other $850.00 to be released. The question begs to be asked...WHY ARE THEY NOT RELEASING OUR MONEY???????????
If you were just another satisfied customer you would not even be browsing the complaint list for Crescent Processing. It is however very unfortunate that folks like us who are going along minding our own business, find ourselves in a horrible nightmare situation. How discompassionate of you to suggest that He and others did not pay attention to the sales Rep when he spoke with us. It was my experience that the sales Rep promised lower rates, minimal fees excellent service and quality care. Even though I felt that I had asked all the important questions and revealed our companies private financial matters to him in order for him to best know our company and set up the best account available for our small business needs...the questions asked and answered were contrary to what eventually appeared on the contract. Speaking of contracts, I never received a paper contract (even though I gave them my personal e-mail address at time of signing) until after the Rep came to our place of business to check if the machine I had just received in the mail was properly downloaded. This fellow was so anxious to get us activated that he made a personal stop by and hooked up the cords and phone line himself...made the call himself and activated our machine himself...even though I insisted that I wanted to wait until the following day. This was the last day of June 2009 at aprox 4 pm...we close at 6 pm. The following week we get a bill in the mail for $6.50 for the month of June and we were billed for the swipe fee that it took to initiate the account a total of $6.88. Not exactly a lot of money in the Grand Scheme of lthings but, if you figure they do it to several hundred clients that makes quite a lot of money for doing exactly nothing. When you call customer services they act as if they don't know what you are talking about. They tell you that they don't care what the Sales Rep told you that once it hits their office the sales Rep has nothing whatsoever to do with the account. They refuse to let you speak with a supervisor and pass you around the phone system and keep you on hold for long lengths of time to keep you frustrated and hope you hang up. My sales Rep , Michael Williams of Saint Clair, Michigan, is the one who scammed our business. They are clever enough to smile, speak nicely and get you excited about saving money. Let's face it, anyone with half an interest in their company is interested in saving money. Michael told me all the nice things about His company and omitted to tell me the things that would make most people run...and run very fast... away from Crescent Processing. Michael Williams failed to tell me that even though I told him that we were a small seasonal business which was closed 6 months out of each and every year, he set us up with an account that had a large monthly minimum requirement (which if not met they can charge you a fee for not meeting your requirement). He also omitted to inform me (even though I inquired about the early termination fee) that the DE conversion fee (early termination fee) was a WHOPPING $495.00. They use the ploy and tell you that they will pay the early termination fee with your current company. When I asked Michael Williams how much their early termination fee was he gave me a BIG "SMILE" and stated very assuredly that there wouldn't be any reason for us to terminate because he intended to make it his personal responsibility to see that we were completely satisfied. Tell me something...how do you make a prospective client completely satisfied when you say one thing and know that corporate intends to do another. According to Michael Williams he has worked with the company for 2 years. This is plenty of time for Michael Williams to realize that he is working for scam artists who DO NOT have anybodys best interest at heart. If they valued their Employees...including their Sales reps who are the ones bringing in their new clients, they would not jeopardize the personal relationship that their sales department has already put into play with the client. They would not jeopardize the personal integrity of their sales Rep by changing things that were set in motion at time of signing. And if they truly did care about their clients they would not have to make excuses internally and the right hand would truly know what the left hand was doing.
My differences with Crescent Processing anr not yet over. This is July 10,2009 and we are still in the processing of trying to get out of contract or get them to amend the contract. We hav received to date only one deposit to our account of $62.00 and are waiting for the other $850.00 to be released. The question begs to be asked...WHY ARE THEY NOT RELEASING OUR MONEY???????????
0 1: We have a friend of the family who is one of the top lawyers in the state. He stays on permanent retainer with us and only charges us when we use his services. Graciously he does not charge us for consultations.
2: The rep unfortunately did not get paid for our account as it was never activated nor was the application processed.
3: Exactly, which is why we could not figure out what the charge was for or why they were taking the money from our account. After getting the run around as I've explained before we were finally able to speak to a supervisor "Curtis" and he explained that the $116 was a combination of various fees. One being the $69 application processing fee. Which again since the application was never processed this should not have been billed to us.
Finally: We did return the machine via Fed-ex and as I said, your company resent it back to us a week later. Then we resent it via FED-Ex AGAIN and that's when they billed us the 3 consecutive charges of $100 each. We never opened the box because we didn't want to be charged for sending the item back. We just refused the shipment the first time and the second time the Fed-Ex guy just dropped it off while we were busy with a customer and didn't give us the opportunity to refuse it. The second time is when the Sales Rep said he would come by and pick it up for us but he never came by.
As for any mis-communication, we didn't have any with the Sales Rep, and we fully understood what he told us. We also had no misunderstanding with Craig Crawford when we talked to him and we had no misunderstanding with Vanessa in processing. Neither of the reps that we spoke to understood why this was happening to us. Everyone we spoke to at the 1-800# knew exactly what happened, how it happened and flat out told us they didn't care, they were going to do it anyway so you cannot take the blame away from Crescent Processing on this situation. We didn't have ANY problems with the Sales Rep, or his Supervisors or even the application underwriters. The problem was with the processing and billing section of your company.
Thankfully we have been able to work things out with our landlord again after your company took money out of our bank account for the second time and bounced our rent check again. Although he was extremely upset we were able to explain to him about the situation and we're still in business.
Crescent sent another charge to the bank account this morning for a $0.00 amount. Which shows they still have not closed the account and taken us out of their system. When you close a bank account, it is still subject to charges for up to 6 months after it's closed, so I guess we're going to have to wait out the 6 months to see how much more Crescent wants to continue messing with us.
2: The rep unfortunately did not get paid for our account as it was never activated nor was the application processed.
3: Exactly, which is why we could not figure out what the charge was for or why they were taking the money from our account. After getting the run around as I've explained before we were finally able to speak to a supervisor "Curtis" and he explained that the $116 was a combination of various fees. One being the $69 application processing fee. Which again since the application was never processed this should not have been billed to us.
Finally: We did return the machine via Fed-ex and as I said, your company resent it back to us a week later. Then we resent it via FED-Ex AGAIN and that's when they billed us the 3 consecutive charges of $100 each. We never opened the box because we didn't want to be charged for sending the item back. We just refused the shipment the first time and the second time the Fed-Ex guy just dropped it off while we were busy with a customer and didn't give us the opportunity to refuse it. The second time is when the Sales Rep said he would come by and pick it up for us but he never came by.
As for any mis-communication, we didn't have any with the Sales Rep, and we fully understood what he told us. We also had no misunderstanding with Craig Crawford when we talked to him and we had no misunderstanding with Vanessa in processing. Neither of the reps that we spoke to understood why this was happening to us. Everyone we spoke to at the 1-800# knew exactly what happened, how it happened and flat out told us they didn't care, they were going to do it anyway so you cannot take the blame away from Crescent Processing on this situation. We didn't have ANY problems with the Sales Rep, or his Supervisors or even the application underwriters. The problem was with the processing and billing section of your company.
Thankfully we have been able to work things out with our landlord again after your company took money out of our bank account for the second time and bounced our rent check again. Although he was extremely upset we were able to explain to him about the situation and we're still in business.
Crescent sent another charge to the bank account this morning for a $0.00 amount. Which shows they still have not closed the account and taken us out of their system. When you close a bank account, it is still subject to charges for up to 6 months after it's closed, so I guess we're going to have to wait out the 6 months to see how much more Crescent wants to continue messing with us.
0 1st of all, I am not understanding how you can afford a lawyer, if you can't afford to even pay for the lease on your business.
2nd of all, the ONLY way that rep got paid for that account was if it was activated. Your account doesn't even start until you do an activation with C.P.C. over the phone.
3rd of all, there is no such fee in C.P.C's program that comes to $116.00. "Unless you set the account up and processed for a little bit."
Finally, if your company goes out of business, you put that machine back into the box and send it back to the company with the FREE shipping lable provided inside the box (FedEx by the way) along with a letter of business failure and you are released from your agreement 100%.
It seems as though you either didn't pay close enough attention to your sales rep, or he did what he had to to get paid at your expence. That is not the reputation that I have with Crescent here in WI. It is unfortunate, and I can see your frustration. However your frustration begins with your miscommunication between your sales rep. and yourself...
You can not pin this unfortunate event on Crescent Processing Company. It is the fault of either the sales rep. (which could happen with ANY processing company) or yourself for not going through the proper steps to end your relations with CPC. If you are in fact still in business, please do your best to stay on top of your book work and accounts that you set up. The rest of the world is also struggling do to economics, and the world needs small businesses to succeed.
Good luck to you.
2nd of all, the ONLY way that rep got paid for that account was if it was activated. Your account doesn't even start until you do an activation with C.P.C. over the phone.
3rd of all, there is no such fee in C.P.C's program that comes to $116.00. "Unless you set the account up and processed for a little bit."
Finally, if your company goes out of business, you put that machine back into the box and send it back to the company with the FREE shipping lable provided inside the box (FedEx by the way) along with a letter of business failure and you are released from your agreement 100%.
It seems as though you either didn't pay close enough attention to your sales rep, or he did what he had to to get paid at your expence. That is not the reputation that I have with Crescent here in WI. It is unfortunate, and I can see your frustration. However your frustration begins with your miscommunication between your sales rep. and yourself...
You can not pin this unfortunate event on Crescent Processing Company. It is the fault of either the sales rep. (which could happen with ANY processing company) or yourself for not going through the proper steps to end your relations with CPC. If you are in fact still in business, please do your best to stay on top of your book work and accounts that you set up. The rest of the world is also struggling do to economics, and the world needs small businesses to succeed.
Good luck to you.
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