Sahalie Complaint

Items Not Shipped - customer service

angieseltzer's Picture Reviewed by angieseltzer
Complaint 		 0

We ordered 6 items from the Sahalie catalog on December 11 and were told that all items were in stock. However, only one item arrived before Christmas, another item came a week later, and a third item came on January 9th. The rest of the order has not arrived. There are THREE huge problems with this company.

(1)Customer service is a JOKE. They promised us several times that our order was being shipped and would arrive before Christmas. Yet, when pressed for details, they claim to not even have access to the records of actual shipments. We were transferred to another phone number which gave a message to call back at another time.
(2)Online order tracking is inaccurate. For our items, the tracking number was the SAME for several items and yet listed delivery locations other than our own city.
(3)Packing slips do not match shipment contents. When items did arrive, the enclosed packing slip listed items as being shipped that were not included, and had unexplained pencil markings on some items.
THIS IS YOUR WARNING! DO NOT ORDER FROM THIS COMPANY!!!

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