Comcast Complaint

It Never Ends! - comcast cable tv

mhanna's Picture Reviewed by mhanna
Please Improve 		0  

I decided to "upgrade" my analog boxes to digital. I order them to be delivered and was told it would take 3 to 5 days for them to arrive. After a week went by I called to check on the order and was told by Comcast that they had no record of the order. Since I was told they could be self-installed, I asked if I could pick them up. I did but when I got home I could not get a connection. After a long wait someone tried to help by performing some remote tests. This didn't work and she schedule a technician to come out (I was told that I would later be billed for this!). The next day two comae and it took them over 1.5 to solve the problem. So much fo self-install.

Next, I get a bill no only for the technician's visit but for 6 cable boxes! I have three (one is included in the service). Comcast claimed they sent 3 (you know, the order they had no record of) and along with the 3 I picked up, that I had 6. After a lengthy discussion, including reading all of the serial numbers, Comcast did not believe me (as a customer, don't you love being called a liar), they insisted on sending someone to see how many boxes I had. I took time from work to meet the guy. He came and was astonished to find out why he was there (of course him coming without knowing why is itself a mystery to me). He verifed I only had 3. After 3 months I'm still being billed for the six. I've called several times and the person I speak with says I've been credited the proper amount but I keep getting billed improperly. On the last call I told the person I am not paying anything until I get a correct bill. I just checked on line, now they've hit me with a late charge. Multiple calls of wasted time, visits I'm improperly charged for, visits by people without them knowing why, incorrect billings, time off from work, now late charges! IT NEVER ENDS with these people.


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