Sears, Roebuck and Company (Sears.com) Complaint

Installation Scam - Kitchen Aid Double Drawer Dishwasher Installation

CWalmer's Picture Reviewed by CWalmer
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I purchased a Dishwasher from this store and paid for installation charges. I signed an installation checklist which stated "Sears assumes the customer's existing facilities are up to code and can accommodate a basic installation." At the end of the paragraph it says:"If additional work is required to meet this criteria, it will be the customer's responsibility. Any additional charges will be quoted and approved prior to the start of the job." This Sears store is a co-conspirator in this scam, in that they readily accept that the installer can use this paragraph for additional charges, needed or not. In my case, the installer told mne up front that I would need an additional water line and that would cost $50.00. After much discussion, I said go ahead. Installer later said that water line came with the machine. Still later he told me that a duplex box had to be installed and that would be $50.00. Being a person who is probably as dumb as a fence post, I paid the $50.00. I later found out that the installation instructions give directions to use the existing plug or to hard wire the maching to an existing line, so the duplex was not needed. Appeals to local management have not yielded any satisfaction. In my opinion Sears endorses and does not attempt to contro these additional charges, making them a co-conspirator.


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