sportsmemorabilia.com Complaint

Incompetent service and BAD customer service - signed baseball bat

KiminAK's Picture Reviewed by KiminAK
Complaint 		 0

I purchased a signed baseball bat from this business for a Father's Day present. I ordered it on line and they had the option of including a gift card, which I filled out. Well, they sent the bat, WITHOUT the gift card and included promotional material trying to sell other things. My father had no idea what it was. He thought he had to pay for this bat. When I called the company, they said "Sorry", it wasn't possible to send it with the gift message since it shipped from their supplier and that the supplier wasn't supposed to include promotional materials. So why did they offer the gift card if it wasn't possible to include it. If I'd known that I would have made sure my Father knew the gift was coming. These guys ruined the Father's day gift and then didn't offer me a discount or anything to make up for it. incompetent shipping, and BAD, BAD customer service.

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lmstacey says: (11 months ago)
 0
I had a similar experience with this company. I ordered a signed helmet on 24 October and waited a month before I called to find out where it was. I live overseas so I always assume things will take longer. I was told my helmet was lost in the mail and was offered a signed football instead. I thought that would be better than nothing so I took it. Two weeks later, still nothing. I call back and finally get a hold of a representative who informs me that they do not ship to APO boxes!!! That would have been excellent information two months ago! Now I am still waiting for the football to arrive at my mom's house in OK...it's been a week... Overall a TERRIBLE experience.




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