balisetoyota Complaint

Incompetent service - Toyota Yaris

Reviewed by arcoler
Complaint

We had the most horrible experience at Balisetoyota . Three times we went there. First time for 3 hours, did the paper work and were set to pick up car the next day. Day 2; we were there for 4 1/2 hours. Car not ready, person who sold it wasn't there, we were told that we had to do paper work again (even though we told them we did it the night before). The Numbers were different then the previous day. Were told to come back the next day to straighten the matter with the sale person and the financial manager. Day three; we were there 4/1/2 hours. Sat down and went over the numbers and continued to sign. Originally they had promised us $7000 trade in on our Matrix and 500 dollar deduction from the price of the new car. Day one we agreed to this, day 3 they decided to take the $500 off. We walked out. it was a matter of principle. Each person told us something different, each person was disorganized. Don't ever buy a car from BaliseToyota. Bad experience!

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DetailsReview Rating: 1 out of 5
Reviewed By: arcoler
Company: balisetoyota
Product: Toyota Yaris
Company Location:
Balise-Toyota
1399 Riverdale Street
W Springfield, MA
W Springfield, Massachusetts 01089
Phone: (413) 858-2195
Date Added: 5 months ago

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balisetoyota Complaint