Comcast Complaint

Incompetent and unhelpful - Cable and Internet

jenniferbrignati's Picture Reviewed by jenniferbrignati
Complaint 		 0

I just disconnected my Comcast service and moved into a residence where service already existed. First of all, Comcast Equipment Recovery has called me 8 times to schedule a time to "pick up" my old equipment. I returned the equipment myself over 2 weeks ago. I have communicated this both to the Equipment Recovery division and to Comcast directly, and I even gave them my receipt number to verify this, and they still continue to call. Secondly, at my new residence, I simply needed a cable card for my Tivo box. I was first told that I could drive to a local office and pick this up. After wasting expensive gas to drive to this location, once I arrived they told me that the card must be installed by a technician. I then scheduled an appointment for this to occur. After waiting around for 6 hours, I was told that the technician did indeed come by and I did not answer the door. They then left a note on my door (which was the wrong address). I was then given another appointment but was told that this equipment may not even be available. I did finally receive a phone call on the appointment day that said they did manage to find the equipment and would be here to install. Two technicians came and installed the equipment but were unable to do so through my internet connection. They could not fix the problem and ended up using the phone line instead. Upon investigation, I discovered that the internet connection was not strong enough in that part of the home. I called Comcast to ask for assistance on this matter. I have an extra modem and wireless router that I could have easily used, but they said I would have to set up another account to be able to use this. So, once again they were not helpful at all. I ended up searching for help on the internet, and I discovered that by moving my modem and router 10 feet closer to my location, I received the signal that I needed. Now, after hours of trying, couldn't Comcast have simply suggested this solution over the phone rather than offer a nasty tone of voice and more service to fix my problem?

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SteveFTW says: (7 months ago)
 0
Because 99/100 times if someone calls in already frustrated about an issue, it is easier for everyone to send out a tech and have them fix the problem. Most people calling in would not be happy being told to try other areas of the home. Being an RF issue, if simply moving the modem solved the problem, you will likely have more issues in the future. If I were you, I would still schedule another tech to come out - put the modem where it was right before they get their, and have them truly fix the issue.




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