Sears, Roebuck and Company (Sears.com) Complaint

In the last nine years my...

Reviewed by Elizabeth
Complaint

In the last nine years my husband and I have purchased two Sears Kenmore Dishwashers. We bought an extended warranty for the first one and didn't have problems with the dishwasher until after the warranty expired. We no longer purchase extended warranties because it is expensive and we've never found it to help us. It's ridiculous to have to protect every purchase by spending more money, especially after already having spent around $500 for the dishwasher! A dishwasher should last more than two years! We bought our current dishwasher from Sears in January 2005. The problem with this one is exactly the same as our previous dishwasher. The motor/pump assembly is no good. To replace it would cost as much, or almost as much, as a new dishwasher. Sears is refusing to replace the motor/pump assembly because we did not purchase an extended warranty. This kind of poor customer service forced us to buy a new dishwasher, and the inferior products sold today are filling our landfills way too fast. Because of how fast the motor and pump assembly has failed, I'd like to know how many other dishwashers of this kind have failed prematurely. It's a Kenmore Ultrawash Dishwasher. Model number: 665.1602 Sears responded to this complaint in a very negative way. I complained to the Better Business Bureau and Attorney General but Sears said we were just out of luck and they didn't want to do anything to resolve this problem. I'm telling everyone not to shop at Sears for anything

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Comments - Consumers and Companies Connect by Commenting

Willardo says: (1 year ago)

I have or should I say had a Kenmore Ultra Wash QuietGuard 3 Model # 665.16019, which my wife and I purchased two and a half yrs ago. The motor/pump assembly locked up two nights ago. The motor began to hum and became extremely hot. Now it no longer runs. This is pretty sad for a minimally used dishwasher to die in less than three years. We are just a family of three (My wife, my son and I). The very disappointing thing is that Consumer Report Magazine rated this dishwasher high. I would like to know the longevity of the dishwashers that were rated low, if the highly rated dishwasher ran for less than 1000 days before dying. Quite ironic how the dishwasher dies just after the limited two–year warranty expires. Anyway, I will be bringing this dishwasher down to the Sears store we purchased it from, to show the store manager and hopefully some perspective consumers how satisfied I am with this purchase

Anderson says: (1 year ago)

We are having a very similar problem with the exact same dishwasher - Kenmore Ultrawash Model number: 665.1602 purchased in Jan. 2006 -less than 3 years old - our previous Sears dishwasher did last 6 and 1/2 years. This is not right. What make of dishwasher should we consider for a replacement? It seems unwise to spend money on repairing this unit. Thank you for listening and any suggestions.

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