Sears, Roebuck and Company (Sears.com) Complaint

In May 2007. I purchased a new...

Reviewed by CalvinBHolliday
Complaint

In May 2007. I purchased a new central air conditioning unit from Sears. The salesman came to my home, looked appraised the situation and told me what I needed and what the price would be. I agreed to have the work done. A couple of weeks later, the support people came out and imstalled the new unit. Work had to be done both in my attic and in my backyard. The weather was cool at the time and when the unit was checked. It appeared to be functioning properly. In reality, the unit was not functioning properly.

The very first warm day after installation, the unit was blowing warm air. The installer returned. He told me this was the first unit that they had installed in the last three years that was faulty. He charged the refrigeration unit and left.

The next warm day, the same thing happened. The unit was blowing warm air. The installer again came to my home. After looking at the unit, he reiterated this was the first unit in three years that was faulty. He said he had to talk with him boss.

I received a call the next day from the installers home base. They told me a technician from the manufacturer had to come to my home and check the unit. I asked why they would not just take this unit and install a new one that worked. It was not my fault that this one was malfunctioning. For whatever reason, they said they could not.

The installer and the manufacyurers representative arrived at my home a couple of days later. They queried and checked this and that before returning to me to say that it was faulty wiring. When they left my home, the air conditioning unit appeared to be working.

Now comes the weekend of 7 and 8 July 2007. It is extremely warm and I have my elderly, 85 year old father and his wife living with me. The air conditionig unit has been blowing warm air all weekend. This si not right.

I called my salesman on his cellular phone and he answered. I told him that this was not right. He said he would again, get on it tomorrow. In the meantime, I am miserable.

This is not the type of service I expected from Sears. This air conditioning unit, with installation, is costing me $6000.00 plus. I feel taht I deserve and am paying for a new, functioning unit. If they want to "FORCE" this one to work, thats fine. Take it back to their store and in the interim, deliver one to me that is new and works. That is what I am paying for!

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