CVS Pharmacy/CVS Caremark Corporation Complaint

I'm DONE with CVS - in store pharmacy customer service

Jerrieee's Picture Reviewed by Jerrieee
Complaint 		 0

I had a prescription for Duragesic and one for Norco (written 10/18). I knew the Duragesic script was good for only 7 days, but I'd been sick, so I took it in on the last day (10/25). I called them before I took it, confirming that it was still good (and I knew it was still good from previous experiences at other pharmacies). I also checked at that time to make sure it was in stock, and both questions were confirmed. I went in about 2pm (10/25)and gave the scripts to the pharmacist, pointing out that it was the 7th day for the Duragesic. He double checked the script date and the current day's date and told me I was still good. I told him I didn't feel well and wouldn't wait, but that I'd be in a few days to get it. He said that was fine as long as I turned it in THAT DAY. I didn't get back to the store until 6 days later (although I'd called a couple of days before to tell them that I would be in and to not cancel the script; they said "no problem)." When I went there on 10/31 to get the meds, they gave me the Norco, but they said the Duragesic couldn't be filled because it was "out-of-date." I explained all to them AGAIN, and this pharmacist (a different one) said it was filled (attempted) on 10/27, so that must be when I brought it in. I asked when the NORCO was filled, and they checked that it had been filled on 10/26. I questioned that if both had been written on the same date, WHY would I bring the Norco in earlier than the Duragesic, which was obviously expiring? She saw the reasoning, and admitted the pharmacy had made a mistake. She said there was nothing they could do, since there was NO RECORD OF WHEN I BROUGHT THE PRESCRIPTION IN!!!! ALTHOUGH I HAD STRESSED THE IMPORTANCE OF THAT.
Damage Resulting = I was laid off from my job on 10/10, and I've been ill (pain) for months. My health insurance EXPIRED on 10/31, so CVS made it impossible for me to get this prescription without paying the full price (which is $500+). I wrote to their online email TWICE, but I've received no response. This experience has so exaggerated my depression that I barely feel like even pursuring it. I'm no emotionally sick,as well as physically in a lot of pain, and I desperately need the Duragesic. This particular CVS has messed up two other prescriptions of mine, although never this seriously. I should have known to NOT go to them, but I was in so much pain, I wasn't thinking, and they're so convenient to my house. I never expected them to CONTINUE messing up. I kept thinking that they're a reputable store and that I shouldn't have to second guess everything they do. I'm lost without this prescription and so sick about it because I'm 62 years old with no job, no money at all and no health insurance. I was counting on this prescription to get me through until I could pursue assistance from other sources. Now I don't know what I'll do. The pain is too much without the prescription for me to do anything. I have other financial problems because of this illness, and this experience with CVS has put me over the edge. I'm so depresded and in pain.

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sunnyday86 says: (2 months ago)
 0
Sounds like you might just be a brainwashed employee. Just a theory....

emylye627 says: (5 months ago)
 0
You admit you made all the mistakes in judgment and planning. Sounds like you're in the habit of blaming everyone else when you mess up, which I can't imagine gives you very good results. Everyone else who's on daily narcotics has to follow the rules, not just use the excuse of forgetting or not feeling well enough to pick up their prescriptions on time. You seem to expect that other people are responsible for compensating for your errors, and they're not.




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