ikea Complaint

Ikea beware of "track" lighting - tostarp

Reviewed by rotebruecke
Complaint

I bought the "tostarp" 5-light ceiling fixture. It was up only about a month before one of the vertical plastic rods used to secure the arms to the ceiling broke, as a result of reasonably gentle directional adjustment of one of the lamps. It snapped at its insertion in the metal crossbar. Those supports should be made of metal, not plastic.

"No problem," I thought, "they have a 90 day return policy." But when I found my receipt, it stated that the last valid return date was 30 days after purchase; though the general return policy of 90 days was also printed, right below that. I suspect they know these things are crap.

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rotebruecke says: (1 month ago)

Rotebruecke here again, I'm the one who wrote the review. I'm sorry to say I was mistaken about the shortened return date; somehow I misread the receipt, and they did give me 90 days. This doesn't change the fact that the tostarp light fixture doesn't hold up to normal wear and tear, but it does remove the aspect of corporate treachery! My apologies to Ikea in that regard.

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DetailsReview Rating: 1 out of 5
Reviewed By: rotebruecke
Company: ikea
Product: tostarp
Date Added: 2 months ago

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