Apple Inc. Complaint

IPhone customer service miserable - Iphone

vishnurajan's Picture Reviewed by vishnurajan
Complaint 		 0

Like millions of others that were drawn by the Apple Iphone, I bought mine in Aug '07 and in addition to the phone purchased a 3 yr (extended) warranty plan. A few days ago my phone stopped working altogether and when I took it to the Apple store, I was told that the phone was water damaged as indicated by the indicator. Therefore my warranties would not hold and I would have to buy a new phone. I found that to be a ridiculous technical judgement (and service) because having owned the phone I know that the worst case contact with water could be a slight drizzle that escaped from the sides of an umbrella. And that is expected to be weathered by any phone. My blackberry never failed me all these years!

Why would I ever buy an Apple product when today I lost all my faith in the company. I believe they are cheating millions of people with a product that looks cool without honoring their commitments to repair faulty devices. They even hire 'cool' looking people at the store. For what? It's all about looks...looks that cloak bad customer service. Today I also realized another thing - I know the IPhone will not last as the hottest selling phone...It lacks what the Blackberry and Nokia learnt long ago - good customer service.

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Frank95054 says: (1 year ago)
 0
It appears that several people are being told by Apple that water damage caused the problem; therefore, the phone is not covered by warranty. Recommend you send a letter to NY Attorney General Consumer Fraud Division. Sounds to me like Apple found a way to side step their warranty. After all, the IPone is assembled in China.




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