Sears, Roebuck and Company (Sears.com) Complaint

INOP WATER SOFTENER - WATER SOFTENER

MRBOB632's Picture Reviewed by MRBOB632
Complaint 		 0

IT IS NOW OVER 2 MONTHS SINCE MY SOFTERER QUIT WORKING, EVEN THOUGH I TOLD THEN THE PROBLEM AND THE PART NUMBER NEEDED TO FIX IT THEY INSISTED THAT A REPAIR PERSON WOULD HAVE TO CHECK IT OUT AND HE ORDERED A DIFFERENT PART WHICH DID NOT REPAIR THE UNIT, ANOTHER... More...





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SearsCares says: (5 months ago)
 0
To MRBOB632,

My name is Brian and I am part of the Sears Cares escalations team and I am very concerned by what I have read here. Please accept my apologies on behalf of Sears that this has caused you so much frustration. We need to look into this and provide a resolution to this issue with the water softener. At your convenience, please contact my office at searscares@searshc.com so that we can resolve this. When you have a moment, please send an email. Please provide a contact phone number and the phone number the water softener was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (MRBOB632) for reference to this issue and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares







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