Sears, Roebuck and Company (Sears.com) Complaint

INOP WATER SOFTENER - WATER SOFTENER

MRBOB632's Picture Reviewed by MRBOB632
Complaint
 0

IT IS NOW OVER 2 MONTHS SINCE MY SOFTERER QUIT WORKING, EVEN THOUGH I TOLD THEN THE PROBLEM AND THE PART NUMBER NEEDED TO FIX IT THEY INSISTED THAT A REPAIR PERSON WOULD HAVE TO CHECK IT OUT AND HE ORDERED A DIFFERENT PART WHICH DID NOT REPAIR THE UNIT, ANOTHER APPOINTMENT NEEDED FOR ANOTHER REPAIR PERSON TO RECHECK THE SYSTEM. I ASKED HIM IF HE NEDED THE PART NUMBER AND AGAIN HE SAID NO THAT HE HAD ORDER THE CORRECT PART. AGAIN WRONG PART RECEIVED, AGAIN HAD TO WAIT A WEEK FOR ANOTHER REPAIR PERSON TO SHOW UP. HE GOT ON THE PHONE WITH SOMEONE AT THE REPAIR CENTER AND WHILE THEY WERE TALKING I RETRIVED MY OWNERS MANUAL AND WHEN THE TECH WROTE DOWN THE PART NUMBER NEEDED I SHOWED HIM THE SAME PART NUMBER UNDERLINED IN MY OWNERS MANUAL AND TOLD HIM I HAD TOLD THE FIRST REPAIR TECH THAT THIS IS WHAT WAS NEEDED. APPOINTMENT MADE FOR LAST MONDAY BUT REPAIR CENTER CALLED AND SAID THAT NEW APPOINTMENT WOULD BE REQUIRED TO MAKE REPAIRS.44 YEARS WASTED WITH SEARS SINCE I AM NOT ALLOWED TO TALK WITH A LIVE PERSON. AT THIS TIME I HAVE 13 KENMORE PRODUCTS, 2 CRAFTMAN LAWN MOWERS, OTHE CRAFTMAN LAWN PRODUCTS AND A LOAD OF CRAFTMAN TOOLS.I DO HAVE A LIST OF PRODUCTS I OWN IF YOU NEED IT. BY THE WAY IT ALSO TOOK OVER 2 MONTHS TO REPAIR MY DISHWASHER WHEN IT BROKE DOWN. I HAVE BEEN IT THE AUTO REPAIR BUSINESS FOR OVER 30 YEARS AND IF I TREATED MY CUSTOMERS LIKE YOU DO I WOULD HAVE BEEN FIRED AND MAYBE SUSED. BY THE WAY THIS IS THE SECOND COMPLAINT SINCE I DID NOT EVEN RECEIVE A CALL ON THE FIRST. IT IS APPARANT THAT CUSTOMER SATISFACTION IS NOT A PRIORITY WITH YOUR COMPANY, IT WAS NOT LIKE THAT IN THE PAST.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More Sears, Roebuck and Company (Sears.com) Reviews and Complaints More Sears, Roebuck and Company (Sears.com) reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Company was claimed Company was claimed!
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting


SearsCares says: (5 months ago)
 0
To MRBOB632,

My name is Brian and I am part of the Sears Cares escalations team and I am very concerned by what I have read here. Please accept my apologies on behalf of Sears that this has caused you so much frustration. We need to look into this and provide a resolution to this issue with the water softener. At your convenience, please contact my office at searscares@searshc.com so that we can resolve this. When you have a moment, please send an email. Please provide a contact phone number and the phone number the water softener was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (MRBOB632) for reference to this issue and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares






*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 2x6 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More Sears, Roebuck and Company (Sears.com) reviews

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team