K-mart Complaint

I visited the K-Mart store in...

Reviewed by dave
Please Improve

I visited the K-Mart store in Eagleville, Pa, looking for a few simple things, including a door stop. You know, those small wedges you place under a door to keep it open. After 20 minutes of looking unsuccessfully, and not seeing any employees around, I walked to... More...

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rockerscott says: (8 months ago)

I work for a K-mart in Eastern Indiana, and I am sorry you had a bad experience. I am the service desk manager, and I will tell you right now that our policy states that if there are more than 2 people in the line another lane is to be opened or they are to take customers at the service desk. My K-mart is a low volume store which I am guessing that the one in Eagleville is too by what you described, but that is still no excuse, there have been instances where I have personally come out from behind the service desk and assisted customers all over the store, because I have been there long enough to know the store like the back of my hand, and I don't like to leave customers waiting. If you are ever passing through eastern Indiana on I-70 swing by Connersville it is about 5-10 minutes south of the interstate. It is not a big town (population of 20,000), but we have some great places to eat(Kunkels Drive-In, known nation wide), and a really nice hotel.

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