direct tv Complaint

I recently looked at one of my...

Reviewed by DebbieCraddock
Complaint

I recently looked at one of my Direct TV bills and was astonished to find that I was being charged for the NFL Sunday ticket-5 installments of about 50.00 each!!! I have a direct auto pay with them and sometimes don't look at each line item as I should. The answer I received at DTV was since I got it LAST year that I was automatically signed up for it THIS year!!! Well, my team isn't a contender for the superbowl this year so I'm not as interested in watching their games....Since I missed about 3 games going to to watch it at a bar, not realizing I had it at home, I decided to watch it from home yesterday only to find that they no longer offer the game in HD anymore for the same price!!! What a rip off. Either way, we should no longer be an "automatic" society...there are too many choices for customers these days and we have the right to make those choices. Unfortunately, i am locked into DTV for about 2 more years because of their ludicrous policy on their DVD recorders.Each time you upgrade or get a replacement, you have to keep them for a year or 2 years longer! And for this we get incompetent customer service representatives and poorly thought out policies like renewing automatically....hmmm.

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Comments - Consumers and Companies Connect by Commenting

turboman says: (3 months ago)

I just called Ron at Direct TV and asked him if I used the protection plan, my contract would not be extended. If I upgraded, my contract would be extended. I never read my Dish contract and never had a problem, but I will read the Direct TV contract which is on their website. I don't think it is legal unless they send you a copy.

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