Verizon Wireless Complaint

I purchased a cell phone in...

MarieE.King's Picture Reviewed by MarieE.King
Please Improve 		0  

I purchased a cell phone in August 2007at the Verizon store located in BJ's Warehouse in East Setauket, New York. The vendor/sales representative (J. Velez) took the battery out of the new cell phone and replaced it with another battery. That battery wouldn't keep its charges for no longer than 4 hours without using the cell phone. If the cellphone is used, the battery would only last at the most 2 hours. I returned to the store in September 07 and dealt with the same vendor who originally sold me the phone. I explained the problem and asked him to replace the battery since it is frustrating to have to charge the new phone's battery every day. He took the phone from me, opened it and replaced the battery with another phone's battery. I asked him if he'd instill a new battery in the phone. He replied yes. A few days later, I began to experience the same problem. This time, I followed his instructions and went to the main Verizon store located in Lake Grove, NY. The customer representative checked the phone. He looked in his computer for the sales date of the phone and then told me that he couldn't help me because the battery in the phone is 2 years old, past the warranty. I was jipped by the sales rep. and felt cheated. He was dishonest and unethical.



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