Brakeplanet.com Complaint

I placed an order online for...

Reviewed by Joe
Please Improve

I placed an order online for brakes for my Volvo. I called and cancelled the order the same day. They said no problem and would refund my payment of $155.70 and it would take 3-5 business days. It has now been 7 weeks and they haven't refunded my payment yet. They will not respond to my phone calls or emails. They must have caller ID because I can't even get through on the phone always getting voicemail, even when I choose the extension that ask if you want to place an order. It is obvious the only way I will get my payment back is through small claims court. They have messed witht the wrong person. I have a good friend that is a columnist for the LA times and has agreed to publish this for me. I hope the lousy $155.70 they stole from me is worth the business they will lose....

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POfireman says: (2 months ago)

I placed the order and never given a tracking number called 3 business days later talked to Kathy ext1030 and she had no idea where my order was. I asked if I could drive there and pick up my order and was told that there was no way to locate the order so I wait to see if it will show up!!! Now I wonder how their lifetime warranty will work out being that its compicated enough just placing an order!!!

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