www.buy.com Complaint

Reviewed by RussSmith Complaint

0

I placed an order on January 3rd. At the time, Buy.com's website claimed the product was IN STOCK. I got an e-mail a few days later saying the product was OUT OF STOCK.

I waited for two weeks, then checked buy.com's website which once again said the product was IN STOCK. Thinking that the product would be shipped shortly, I waited.

After five days, I checked the website which still said the item was IN STOCK. I then called the sales line and they confirmed the item as IN STOCK.

So, I called customer service and asked where my product was. She told me that it was OUT OF STOCK. I told her that the website and her sales department claimed it was IN STOCK. She then agreed that it was IN STOCK and couldn't explain why it had not been shipped to me.

I asked her why she lied to me about it being OUT OF STOCK, but she didn't give me an answer. When I asked to speak with a supervisor, she said the supervisor was busy and couldn't speak with me. I asked for her name or Customer Service ID#, but she claimed that she wasn't allowed to give it to me (Which I found out later was another lie)

I was never called back by any supervisor.

When I called back and finally spoke with a supervisor, she said that she was sorry but their was nothing she could do for me. As I was talking with her, she hung up on me!

I did eventually receive my product, but I paid for the product in more than just money!

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