Sallie Mae Complaint

I never applied for a loan with...

Reviewed by Sarah
Complaint

I never applied for a loan with Sallie Mae . All of my student loans were directly issued from the federal government as Stafford Loans. I graduated in May and in November (after the standard 6 month grace period) I began recieving bills and repaying the loan to the U.S. Department of Education.
Suddenly in December, I got an E-mail from Sallie Mae stating my repayment would begin in January. I called the toll-free phone number to investigate. The operator was rude, and kept repeating the same answer even though it didn't make sense. I could barely understand anything she said due to a thick foreign accent. I was then transferred and on hold for over 20 minutes...and this call had to be made during work hours since the Sallie Mae office is only open during that time. After being transferred 3 times to the wrong department/people I was hung up on and had to start all over.

Upon calling back, I had to request a supervisor 4 times before I was transferred to management. I told him how rudely I had been treated and he simply ignored my complaint!
It turns out Sallie Mae had bought the loans from the gov't without even notifying me!! I had absolutely no correspondance until the month prior to the due date?! What is this b.s.?
As the borrower, I should at least know who is collecting the outrageous interest they are now charging me! I'm disgusted by the whole thing and just applied to a credit card for an interest free balance transfer to get rid of this dishonest company...I'd rather pay a straight forward credit card who at least tells you they're robbing you blind before hand!

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

	Post a comment for this review

	Write a review about Sallie Mae!

	Create a support ticket for Sallie Mae!

	More Sallie Mae reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE:

	Business owners and decision makers: Claim this company

	Companies: Respond to this review

	Click here to take the pledge

Share This Review

Link to this review, copy and paste the code below to your website or blog

Comments - Consumers and Companies Connect by Commenting

pstoffdad says: (8 months ago)

sallie mae will screw you over and there customer service is the worst. I asked to speek to a manager and they hung up on me.

View all comments

^*Companies: Reply to your Customers here

Add Your Comment:

^*Do the math: 5x9 =

This is to ensure you are a human user. Please do the math.

^*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

^*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..

More Sallie Mae reviews

Similar reviews

MeasuredUp Success Stories

"MeasuredUp was great for me because it allowed me to make my opinion known to others and not allow the company that took advantage of me to get away with it." Lisa D.