Sallie Mae Complaint

Reviewed by Sarah Please Improve

0

I never applied for a loan with Sallie Mae . All of my student loans were directly issued from the federal government as Stafford Loans. I graduated in May and in November (after the standard 6 month grace period) I began recieving bills and repaying the loan to the U.S. Department of Education.
Suddenly in December, I got an E-mail from Sallie Mae stating my repayment would begin in January. I called the toll-free phone number to investigate. The operator was rude, and kept repeating the same answer even though it didn't make sense. I could barely understand anything she said due to a thick foreign accent. I was then transferred and on hold for over 20 minutes...and this call had to be made during work hours since the Sallie Mae office is only open during that time. After being transferred 3 times to the wrong department/people I was hung up on and had to start all over.

Upon calling back, I had to request a supervisor 4 times before I was transferred to management. I told him how rudely I had been treated and he simply ignored my complaint!
It turns out Sallie Mae had bought the loans from the gov't without even notifying me!! I had absolutely no correspondance until the month prior to the due date?! What is this b.s.?
As the borrower, I should at least know who is collecting the outrageous interest they are now charging me! I'm disgusted by the whole thing and just applied to a credit card for an interest free balance transfer to get rid of this dishonest company...I'd rather pay a straight forward credit card who at least tells you they're robbing you blind before hand!

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