T MOBILE USA Complaint

Reviewed by TanyaSalazar Please Improve

0

I just want to everyone knows that T Mobile sucks, they have the worst service and supervisor cannot even provide their last name. However I want to share with everyone that Ralph Gutierrez is the Executive Customer Relations that also sucks but you may call him at 505-9983600 to file all T Mobile complaints.

Just to make my story short I did purchase a new cel/phone and received 3 rebates form and free activation. So I did mail all forms 3 of them were denied because I didn't paid my activation fee, advised that must be waived, finally after many attempts they realized made a mistake and just refund 2 out of the 3 rebates, 2 of the rebates went to the same location and the last one went to another state. On my 3rd rebate T Mobile employees were claiming for 8 months that never got it so keep sending copies as they requested all the time and the same story wait 8-12 weeks for your last refund, talking to several hoples supervisor's and the last one said that cannot help since there is not records and cannot submit copies since they need the original and I didn't paid the activation fee?

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