T MOBILE USA Complaint
I just want to everyone knows...
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Reviewed by TanyaSalazar Complaint |
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Just to make my story short I did purchase a new cel/phone and received 3 rebates form and free activation. So I did mail all forms 3 of them were denied because I didn't paid my activation fee, advised that must be waived, finally after many attempts they realized made a mistake and just refund 2 out of the 3 rebates, 2 of the rebates went to the same location and the last one went to another state. On my 3rd rebate T Mobile employees were claiming for 8 months that never got it so keep sending copies as they requested all the time and the same story wait 8-12 weeks for your last refund, talking to several hoples supervisor's and the last one said that cannot help since there is not records and cannot submit copies since they need the original and I didn't paid the activation fee?
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Well of course i did not at this point and called back days later to talk to someone else. They said i could get out of my contract for free because of no service. I just needed to verify my address. I went to my local store and they called it sat on hold for 20 minutes and never got anywhere. So i found a store at walmart that was open. So i called customer care and they told me that would work since i have no authorized dealer up here in maine...SO i went down and called customer care again like i was told to do with my utility bill in hand.. the first guy i talked to told me this was not possible...what?? then why did 5 other agents from the same department tell me i could? somethings fishy there if i dont say so myself? so i hung up called back and got someone better suited for the job. She told me no problem to have the kiosk operator call and id be set. By this time it has been about 3 days of on and of the phone with them....
At this point im pretty pissed of at the company. She told me to have him call and the line would be dead. So we did and after 3 days im done and believe me i will never ever be a T mobile customer again. I work for a hospital in the IT department i need to be accessible 24-7 and t mobile isn't . I would not recommend this company to anyone.