Musician'sFriend.com Complaint

Reviewed by Cara Please Improve

0

I just paid what was a lot of money (to me, anyway) for a tambourine to be

sent to my daughter for Valentine's Day. I ordered it from Musician's

Friend on February 9. I paid extra for expedited shipping. I AM SO ANGRY!

Musician's Friend:
1. Sent the package via USPS parcel post (the cheapest, slowest service possible) rather than FED EX Second Day Air.
2. Sent it to the WRONG PERSON (using my name rather than my daughter's) (And will the mail room at my daughter's dorm figure that out? Fat Chance!)

3. Gave me an invalid tracking number, apparently just making one up.
4. When I asked about the invalid tracking number, said that USPS sometimes just "recycles" tracking numbers. That is a LIE!
5. Said that maybe they will give me a refund IF I SEND THE PACKAGE BACK. But I don't have the package! (Given the switching of names, the fact that my daughter and I have different last names, and the vagaries of a college mail room, I'm willing to bet that I'll NEVER have it. Nor will my daughter!)
6. Certainly the opportunity for the once-in-a-lifetime little Valentine's Day surprise is over forever.
7. This is my daughter's picture. Shouldn't she have had a tambourine for Valentine's Day?

Be careful when using Musician's Friend. Find an honest, reliable company.

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