Sprint Nextel Corp Complaint

I have used Sprint for years as...

Reviewed by Bevin
Complaint

I have used Sprint for years as my wireless carrier. I was very happy w/ them up to about years ago. First my boyfriends Sprint phone broke and he had insurance on it. neither Sprint nor Best Buy, were he got it, would fix it, yet they kept charging him for a phone he could use. Now they are saying he owes hundreds of dollars on a phone not used because it was broken on a plan he never was able to use.

My mom was talking to a Sprint rep about her cell phone one day and he kept asking for her hole ss#. She refused to give it to him and he hung up on her. Shame on you sprint that is sensitive info to give on the phone especially to some Indian guy you can barely understand!

Last year my phone broke and I went to upgrade it. The choices were terrible. I loved my old phone, but since it was broken and I wanted to upgrade it I went for a red phone which I didn't really like, but it was the best looking one, which was sad. The phone itself works great no complaints, but I wish it looked more like something I was proud of.

In the last year I have had several dropped calls. I never had that problem before then. I also pay when I roam which is not supposed to happen on my plan, but I pay rather than have to talk to someone who wont help me.

I am now fed up w/ Sprint and am trying Verizon. So far so good. I called Sprint to lower my minutes since I was planning on using the Verizon more and phazing out my Sprint phone who's contract ends this summer, but since I was on an old plan they made me switch to the old plans bad plan, 200 minutes for 39 + 5 for sprint PCS to PCS + 5 for for nights at 6pm. If I got their 450 minute plan for 39 I would have to sign a new 2 year. That really really sucks.

I don't know what happened to them. If it was their merger w/ Nextel or what. They have great plans on the surface for good prices, but it seems they are able to do this by not having the best customer care. You don't have to pay to employees who arn't very good. I'd rather pay more and be treated right, than less and be another number on a poll.

I am very sorry to be switching from Sprint as I feel loyalty to them after so many years w/ them, but I had to face facts and move on. Please do better Sprint.

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