Sears, Roebuck and Company (Sears.com) Complaint

I have bought all my appliances...

Reviewed by TonyBasham
Complaint

I have bought all my appliances and tools at Sears. When i decided to buy a flat screen t.v. I only thought of Sears I belived they were honest and had integrity. I told the salesman that i had basic cable and i asked about the return policy. The salesman told me I had 30 days to return the t.v. When i bought the t.v. I also purchaced a t.v. stand, suround sound, and an extened warranty. I took it home, set it up, turned the t.v. on and the picture was fuzzy. I talked to the salesman at Sears and he told me that I needed digital cable. I ordered digital cable and box, the cable company told me that not all the channels are digital and some channels are still analoge. He said that it would be at least a year until all channels were digital and the channels I mostly watch are the analoge channels so the picture was still fuzzy. I retured the t.v. and everything back to Sears and they charged me 15% stocking fee. I told them that the saleman only told me about the 30 days and not the 15% stocking fee. I had to pay a $225 restocking fee. I called the corp. office and they told me that the salesman was suppost to tell me about the stocking fee and they said that they couldnt do anything about it. I feel that i was taken advatage of and that I belive the salesman can say and do anything to make a sale.

Tony Basham

1932 E. Bataan Dr.
Kettering Ohio 45420
(937)603-6395

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