direct tv Complaint

turboman says: (3 months ago)

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I also was a Dish Network customer who switched to direct tv. I am so disappointed I will go back to Dish when my contract expires.

direct says: (7 months ago)

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I dealt with a customer service representative who was rude and unprofessional. His name was Larry. I am currently paying $54 on my bill for the choice extra with no hd or dvr. I received a letter stating I was preapproved at a rate of $34.99 for free hd upgrade or dvr valued @ $99 with free hbo, showtime, & starz at my previous residence, so I called checking to see if I could obtain at least just the hd upgrade or dvr at my current residence.
Larry was rude and I requested to speak with another representative, but he insisted that all I needed was to speak with him. He mentioned how sneaky Dishnetwork was and they have hidden fees, etc. etc. and that he would not recommend me to cancel this account. He did offer to take $30 off if I were to get the dvr or hd, however since I have been a good standing customer, I feel that as a valued customer that it only be fair to match the price the letter stated and to at least receive the free equip or upgrade. The $34.99 package was also available to 1st time customers a few months back. Their current price for the same package is now $39.99 to 1st time customers.