direct tv Complaint

I had Dish network prior to...

Charlie's Picture Reviewed by Charlie
Complaint
 0

I had Dish network prior to Direct TV . Direct TV has done nothing but lie to us and overcharges had to be paid even when it is their falt. When I get through with my contract with them I will never go back.

Dish told us the lies they would tell us and I just dismissed them. I thought they were just a company trying to keep my business. It turned out that Dish was telling the truth and Direct TV is nothing more than a pack of wolves that lie to get your business. Their promotions are all lies. Don't believe what they tell you!

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turboman says: (3 months ago)
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I also was a Dish Network customer who switched to direct tv. I am so disappointed I will go back to Dish when my contract expires.

direct says: (7 months ago)
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I dealt with a customer service representative who was rude and unprofessional. His name was Larry. I am currently paying $54 on my bill for the choice extra with no hd or dvr. I received a letter stating I was preapproved at a rate of $34.99 for free hd upgrade or dvr valued @ $99 with free hbo, showtime, & starz at my previous residence, so I called checking to see if I could obtain at least just the hd upgrade or dvr at my current residence.
Larry was rude and I requested to speak with another representative, but he insisted that all I needed was to speak with him. He mentioned how sneaky Dishnetwork was and they have hidden fees, etc. etc. and that he would not recommend me to cancel this account. He did offer to take $30 off if I were to get the dvr or hd, however since I have been a good standing customer, I feel that as a valued customer that it only be fair to match the price the letter stated and to at least receive the free equip or upgrade. The $34.99 package was also available to 1st time customers a few months back. Their current price for the same package is now $39.99 to 1st time customers.




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