Cable One Complaint

I cannot stand these guys!

srrod's Picture Reviewed by srrod
Complaint 		 0

I have been trying to get a service call for more than three days now. The cable that was run from my neighbor's yard, from the cable box, across his yard and through mine from side to back to opposite side has never been buried like Cable One said they would. When I try to call to get it taken care of, I CANNOT get a live person. When I finally do, I am told that I need to call my local Cable One and talk to them-via the same d#@* telephone number that I just called!!! I try again and all I get is a recording of hours and location, then IT HANGS UP ON ME!!! I cannot get a live person. NOW, the cable has been run over by a lawn mower and has exposed but not severed copper wiring-this means that I still have a live current (and I do as I still have service) runnig through this exposed copper wiring. Now, I finally get someone who says, a service tech will be to my home w/in 48 hours-guess what?? No one shows. I finally get a live person again and am informed that there was never a service call scheduled but she'll have someone come bury the wire! Listen to me! I have to tell this woman again, EXPOSED COPPER WIRE WITH LIVE CURRENT!!! So, then she gets all mad with ME for being mad at them! Well, then find a reasonable company to work for!!!! So, we shall see if anyone shows up. Incidently, I have also submitted requests for a call for service via the internet site....I am waiting......

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jlh096 says: (5 months ago)
 0
3 days? 7 months ago the electric company cut our cable. The electric company accidentally cut our cable when working behind our neighbors yard. A technician came out and ran a cable (approx. 500ft) from the cable box to the our house across both our yards. Since then, the cable has been cut by the neighbor with a mower and had to be fixed. We are now a month out since that happened and four phone calls later with nothing. We got the same response, "no service order has been placed." Each phone call resulted in us being told they were placing a service order to have this done. One week after the cable was cut, a guy came out and marked lines with paint and flags. We finally thought something was getting done. Now (3 weeks later), the lines are gone from mowing three times. The guy who marked the lines had my wife sign an "authorization for non-standard installation" which states she gives them permission to run a cable across our yard. (She was told it was an authorization to bury cable). Why would we need to authorize someone to run a cable across our yard when it has already been there 7 months? I have no idea what our next step is.




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