Dell Inc. Complaint

I cannot put into words how...

Reviewed by CambySteen
Complaint

I cannot put into words how dissatisfied I am. I bought a Dell laptop back in 2005 and 2 weeks out of warranty, something in the motherboard shut down. I paid for a new laptop since they refused to fix it since it was supposedly out of warranty. I had to purchase a new laptop, allegedly at a discounted rate since I did talk to over 30 reps trying to either receive a replacement or get my old fixed. I called every day for over 2 months!!!and my computer, after I paid, came back twice to me unfixed. When I received a new laptop, I had lost my job since my hard drive was not salvageable and i did not have access to a computer over 2 months!!! Did they care? Was I compensted? Hell no. I could not believe that they continually sent the laptop back to me in the same condition even after I had paid Dell. I was soooooo frustrated...not to mention all dell services were in either India or Canada...they had no regard for my issue. Now, three months later I am having issues with this laptop where they only provided me with trial periods for the services I had initially paid for and I do not have access to the documents for work. Another job gone!!! I have called 4 times and no one has returned my call. i paid for all of these features. Seriously, don't buy Dell products, they could give a shit whether you are happy or pissed. They have no customer service and they take any matter lightly. Hope this helps people because this review was to warn others.

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