BrightHouse Complaint

I call it Dimhouse - hd pvr box

hardtoporl's Picture Reviewed by hardtoporl
Complaint
 0

I sent an e mail yesterday and got no response.

Your service tech came today. He was not friendly and obviously didn't want to be working on Easter.

I asked if he was putting in a new box and he said he only had refurbished boxes.

After he finished, I asked him if the remote was set and he said yes.

I asked him if the delay on our other box was normal, he said yes and left.

I tried the replacement unit and the remote did not work. Called your company and after they ran thru some tests, determined that the box was not good and I needed a new one.

YOUR COMPANY HAS INCOMPETANT PEOPLE!!!!

I asked that they send someone out to replace it. Your company said no, they were too busy today.

So I guess your Company standard is to get in and out as fast as possible. You have no quality control. The proper response was to get someone here immediately, even if it meant sending a supervisor.

Your lack of response to yesterday's e mail and lack of ability to respond immediately shows that I need to look for a new provider.

My time is valuable and your company does not think so, I am tired of wasting time on Brighhouse.....my house is not Bright is a Dimhouse, becasue of your lack of service.

I will be sending this to JD Powers for inclusion into your ratings.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More BrightHouse Reviews and Complaints More BrightHouse reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 1x7 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More BrightHouse reviews

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team