BrightHouse Complaint

Reviewed by hardtoporl Complaint

0

I sent an e mail yesterday and got no response.

Your service tech came today. He was not friendly and obviously didn't want to be working on Easter.

I asked if he was putting in a new box and he said he only had refurbished boxes.

After he finished, I asked him if the remote was set and he said yes.

I asked him if the delay on our other box was normal, he said yes and left.

I tried the replacement unit and the remote did not work. Called your company and after they ran thru some tests, determined that the box was not good and I needed a new one.

YOUR COMPANY HAS INCOMPETANT PEOPLE!!!!

I asked that they send someone out to replace it. Your company said no, they were too busy today.

So I guess your Company standard is to get in and out as fast as possible. You have no quality control. The proper response was to get someone here immediately, even if it meant sending a supervisor.

Your lack of response to yesterday's e mail and lack of ability to respond immediately shows that I need to look for a new provider.

My time is valuable and your company does not think so, I am tired of wasting time on Brighhouse.....my house is not Bright is a Dimhouse, becasue of your lack of service.

I will be sending this to JD Powers for inclusion into your ratings.

CUSTOMERS RESPOND HERE: Post a comment for this review Write a review about BrightHouse! Create a support ticket for BrightHouse! More BrightHouse reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this review Click here to take the pledge

• Wonderful!!
• False advertising and poor customer service
• Where will it end
• Waste of Time and Money

• Bad Company
• Customer Service
• Didnt get what promised
• Rebate
• excessive charges
• Sears
• Lousy call center service
• Telephone calling cards
• Beware and stayoff
• MagicJack quality improves
• Unacceptable and Poor Customer Service!
• terrible service, DVR still broken
• Direct tv terrible customer service
• Fake Prize
• Contact an HP american support person
• billing

More

• Not ready for prime time
• office printer
• CROOK
• call center and service
• The worst customer service i have ever experienced
• Sears NO SERVICE
• awful experience
• Badly Treated
• Washer Repair
• A pain in the a**
• HD Receiver Service
• Long Distance Calling Card
• Stay Away from TVsdepot
• Technical Support