Kay Jewelers Complaint

I brought my $2000 sapphire and...

Reviewed by JamieBelsito
Please Improve

I brought my $2000 sapphire and diamond engagement ring to Kays Jewelers to have my 2nd wedding band “welded” to my wedding band, so that it would not slide off my finger. [FYI- I purchased my wedding band twice at Kays Jewelers {once at Fulton Mall in Brooklyn; 2nd in Nashua, NH} after having lost my first one]

I brought my engagement and wedding ring to the Kays Jewelers in Danvers, MA. Both rings were reviewed, and noted that there were no issues with any of my stones. It was then sent out in November 2007 for approximately 3 weeks. I then picked up my ring right before the holidays. The binding job was sub-par and I noticed a flaw in my sapphire. Due to work travel related issues and the holidays, I did not bring my ring back to Kays to be looked at until after the New Year.

I was told by the gemologist at the Kays Jewelers Peabody, MA store that my sapphire was cracked. I was then told by the Kays Jewelers in Danvers, MA that because I signed off on the ring, 'too bad, too sad', I was told that the ring should have been reviewed by a gemologist at the time that I picked it up, as well as a review of the binding of my rings. Neither of those 2 steps occurred. Kay Jewelers would not even back track to the team/individual who repaired [or ruined] my engagement ring. I was told that they had nothing to do with it and that perhaps it was I who broke my ring, and was trying to 'blame' it on them.

I will NEVER go back to this cheesy chain jewelry pawn shop and would suggest that no one buy anything from them. Go to a local shop where you'll actually be a name and not a number.

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