Kohl's Complaint

I bought my mother a $75 gift...

Reviewed by rob
Please Improve

I bought my mother a $75 gift certificate so she could buy herself a new coat for Christmas. Since she lives in a different state, I bought her one that could be sent to her via email. Upon recieving the gift certificate, she printed it out and went to the local Kohl's where she lives. After picking out a coat she liked, she was told that since she had recieved an e-certificate that she must make her purchase online. She proceeded to log onto Kohl's.com, picked out a coat, but when she tried to check out was told that her gift certificate was invalid. She tried several more times to make her purchase but recieved the same message and eventually gave up. After recieving this information by phone call from her, I proceeded to call Kohl's customer service dept and was told that I needed to call the gift card dept. When I called that dept I got a voicemail, left a message but after several days was not called back. Long story short, after placing several calls and leaving several messages I finally spoke to a lady who said she would call me back when the issue was resolved. This was over 2 months ago and apparently they just blew me off. So thank you Kohl's for scamming me out of $75 and leaving my mother in the cold without a new coat. Rob C. York, Pa. 02/18/2007

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