DirecTV Complaint

I bought a new HD TV in December...

Reviewed by rc
Please Improve

I bought a new HD TV in December 2006 and was offered a $300 discount if I signed up with Directv satellite service for a year. Thought it sounded like a good deal and only a year committment, so I signed up. BIG Mistake, I have had nothing but problems with my service and instead of one year contract they tricked me into a 2 year contract that I did not learn about until later. To make matters worse every time I call their customer service I get a rude CS representative who has little interest in trying to help. Their motto seams to be "the customer is always wrong and tell them whatever you like because we don't stand behind anything that we say". They constantly lie or give wrong information but will never own up to being wrong. Their favorite word is "no" we can't do that. I would encourage anyone to avoid this company at all costs. Do some research and you will find lots of unhappy Directv customers on the web.

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Comments - Consumers and Companies Connect by Commenting

cy319 says: (1 day ago)

This same exact thing has happened to me. My faulty receiver was completely inoperatable so I purchased a new one at circut city in lakewood ca. The darn thing still never works! I then called directv who advised me that by purchasing that receiver I had renewed my contract for another 2 years!!! Its funny how NO ONE told me that! The teenage worker at circuit city could care less, he just wanted me out of the store. Directv is no help, and it would cost me $400 to cancel service with them. Anyone considering Directv should run! They are scam artists.

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