Circuit City Complaint

I bought a laptop from Circuit...

Reviewed by Lee
Please Improve

I bought a laptop from Circuit City at the end of Nov. 06, for my daughter birthday present. Her B-Day was in Jan. Along with the laptop, I purchased Microsoft Office Windows and an internet security program to be installed by Circuit City. Unfortantely, I didn't open the box until it was time to give it to my daughter (1 1/2 months later). BUT...when I did open the box, the disks for the MS Windows and the internet security programs were not enclosed. The programs were installed on the laptop, but NO DISKS. I went back to Circuit City and told them that they didn't put the disks in the box, and that I needed them just in case the computer ever crashed or something (to re-install them). Well, they told me that they no longer have 2006 MS Windows (by now it was 2007), and they couldn't help me (I did get the internet security program disk though). Anyway, after complaining, one of the computer techs brought me a copy of his MS Windows Program. Well, guess what, is doesn't work. So, long story short.......Circuit City stole about $110.00 from me. I mean, I paid for something that I never did receive. And to this day, my daughter's laptop still does not have a Word Program on it. Which I'm going to have to purchase again soon, because she is going off to college soon, and will need it.

Lee
lcpklan@aol.com

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krinklekut says: (5 months ago)

Crooks and robbers all of them! I've decided to stop doing business with circuit city and prefer to shop at the local smaller shops from now on even if it means a higher price. At least they are accountable to their customers and they CARE what people think of them.

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