National Home Protection Complaint

sterling1 says: (3 months ago)

0  

I contacted National Home Protection to sign up for for a ten year warranty. Discovered later that NHP is a scam operation and attempted to get a refund. This was within 24 hrs of the purchase. Everyone I spoke with in this effort either lied to me or put me on hold for 30 min. or more. I am fighting with my credit card co.- Barclays to get credit for this.

rowe says: (8 months ago)

0  

I purchased a 1 yr. home warranty w/ National Home Protection on April 3, 2007. I found it thru online. I used the warranty for 3 services - 1 minor repair, and the last 2 were a disaster! I didn't get Home Depot card, no responses to emails, & never return calls. NHP only sends me emails to remind renewal of my policy. A person name Victor Hakim sent me numerous emails to purchase warranty and I sent emails few times inquiring my Home Depot but no reply.
1. October 16, 2007-
I paid 45.00 service fee for a plumbing problem. Contractor made a hole in the ceiling dowstairs in order to fix plumbing from the sink upstairs Masters Bedroom. It was fixed but left the ceiling with a hole. I reported to NHP about the unfinished job. I was told to hire someone to fix it and i get reimbursed 100%. I hired someone & paid $225.00. I faxed copy of the receipt to NHP. I called after a week and told me they never got the fax so I did the 2nd time. Month later, I called and I was told a different story - that I can only be reimbursed for 55.00 (100.00 minus 45.00 service fee again). I asked to speak to the manager, transferred me to a name Mike Moore, who was in the meeting, & I left a message. I did call again several times but never call back. He's always in meetings everyday! I spoke to an agent, told me to email to Disputes. I did send twice. I finally got tired of it, so I told NHP to send my 55.00. I was told then that check will be mailed in few weeks.It never came til now!!!
2. March 18, 2008 - I paid 45.00 service fee. I have swimming pool problem. Contractor reported NHP my pool needs new motor. I was asked for a maintenance record before they can authorize a new motor. We don't carry any kind of record cuz we maintain our own pool on regular basis. NHP told me to send email to Disputes. I made follow up but claim was denied due to no maintenance record. This was not specified in the agreement & policy. Another one, they insisted that my policy is expiring soon and wants me to renew it. I told them - You refund my 225.00, do my pool service, & send my Home Depot, then I will renew my policy!
Please people, DO NOT purchase your home warranty with NATIONAL HOME PROTECTION. Check other websites, there's all kinds of complains against NHP!!!