BestBuy Complaint

I am writing to share a recent...

formerbestbuycustome's Picture Reviewed by formerbestbuycustome
Please Improve
0  

I am writing to share a recent personal experience with Best Buy that highlights poor customer service issues and the need for stronger implementation of customer privacy protection policies and enforcement of related laws.

The short story is that Best Buy (Tenleytown DC) let my laptop be stolen from their store (I believe by an employee). Best Buy/Geeksquad "Customer Service" then lied to me about the repair status and location of the phantom computer for months. In failing to disclose the theft to me, they left me exposed to identity theft for months, and violated DC consumer protection and privacy breach notification laws, and have left me stuck with paying for ID theft prevention services for years.

The company-wide disregard for consumer privacy protection obligations disturbs me greatly, and I've filed a lawsuit and launched a blog that details the background and motivation for the lawsuit (http:// bestbuy badbuyboycott.blogspot.com/ ). My hope is to bring attention to the issues involved, so they can be addressed and future customers will not be put at risk by Best Buy’s negligence.


Company: respond to this review Company: Respond to this review
Post a reply for this review Consumer: Post a reply for this review
Write a review about !
Create a support ticket for !
More BestBuy Reviews and Complaints More BestBuy reviews, complaints, compliments and support tickets




Comments - Consumers and Companies Connect by Commenting

Comment on this review and share your stories, thoughts and advice

Post a comment for this review

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.


*Comment


*Do the math: 4+2 =

This is to ensure you are a human user. Please do the math.

Share This Review

Bookmark/Share this review
Digg   Facebook   Reddit   StumbleUpon   del.icio.us   Google

More BestBuy reviews

Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team