THOMAS-WEBCO INC. Complaint

I am recently retired from my...

Reviewed by ROBERTA.THOMAS
Please Improve

0

I am recently retired from my long time business.(cabinet mfg. etc. I would like to report to you a bad experience that I have had all to much recently.
I purchased thirty plus dollars worth of material and while trying to check out, the obviously inexperienced clerk could not arrive at a price for one of my products. After several minutes of fumbling, she asked for help. After another several minutes someone came and helped her find a price, and enter it. We then got into a problem with a .53 cent pipe nipple, of which I had tried to purchase 2 but you only had one, and that had no SKU on it. I bought the next longer nipple. She could not process the 53 cent item, and we wasted another 5 minutes until I finally said forget it, and left your store without so much as an apology.
Incidentally I recently suffered an injury to my lef, and as a result, I was using your only scooter which did not function without hitting the control box to get it's attention.

The grocery store next door has 5 of these and Walmart has 10 of them. Even Lowes has 4, and they all work.
I am totaly ashamed of the type of service received from your company. A company the size of your should stand back and take a look at your shoddy Dirty Store.
Then DOO SOMETHING ABOUT IT. If my people were that inadequate in their treatrment of customers they would be gone by now.

You guys are too good for that . Clean up your act.

I am a member of our local planning commission, and we just turned down Lowes near yoour store, but they are coming back, trust me.

ARFOBERT A. THOMAS

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