Virgin Mobile Complaint

I am dissatisfied with Virgin Mobile customer service - Cellular Service

AdamOliphant's Picture Reviewed by AdamOliphant
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I am a customer Virgin Mobile . I am dissatisfied with the customer service I received regarding their promotional claims.

I was told that I would receive a rebate upon purchasing a new phone.
However, when I activated the phone, the offer was withdrawn from me.


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wmstormvet says: (8 months ago)
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Virgin Mobile is THE worst phone company I have ever had the displeasure of coming across. I have had my daughter's phone with them for sometime and I will no longer use them...and I wish I could tell everyone I know not to use them. The customer service is the absolute worst!! Poor english and not at all helpful. I have spent almost 5, yes literally 5, hours on the phone with customer service to get my service restored and it is still off. I have been disconnected, lied to and given the run around until I can't stand it any longer!! I can't believe they are still in business operating like this. I have had no service for over a month, can't get it back on and can't get my money back. Their customer service is no service at all and are worthless!! I wouldn't recommend them to my own worst enemy!!! Stay away!!


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