American Honda Motor Co. Review

I am BLOWN AWAY by good service - 2003 Honda Pilot

patton001's Picture Reviewed by patton001
Review 		 0

I have owned a 2003 Honda Pilot since new. I have 75,000 miles on it so the 3/36 warranty is long gone. We recently started having trans problems and I took it to Norm Reeves Honda in Cerritos, or I should say my wife did. She did her best to explaint he problem but she is not tech at all. We were having a 2-3 shift thunk. Well they found a broken front engine mount and I agreed that this could be the source of here problem so I told them to replace it. That was on Friday. Got it back the same day and I got a chance to drive it over the weekend, still the same problem. I took it back myself today (Tuesday) and had the tech ride with me and we immediately were able to identify the problem, as I suspected and feared a bad trans. I got with John my service writer and got the bad news. Close to $4,000 to replace the trans...but he said to let him see what he could do, he would call me in a couple hours.

Well I was half holding my breath, mostly not. I have never had a dealership really work on my behalf. Well as promised John called me in a couple hours. He had gotten American Honda to pick up the cost of a NEW transmission, $300 expidited shipping and he was even going to credit me the $250 labor that I had paid to R&R the motor mount. My bill that was close to $4,000 was now under $1,000.

I was blown away. It has been YEARS since I had any dealership really work on my behalf and I can say that I have never had a manufacturer step up the the plate like this. I have owned Euro and American cars prior to the Honda.

All I can say is thanks John at Norm Reeves in Cerritos, thanks Norm Reeves Honda and thanks American Honda. You stand behind your product big time.

Was this review helpful to you? Register to participate by writing your own reviews.

CUSTOMERS RESPOND HERE:

Post a reply for this review Post a comment for this review
Write a review about !
Create a support ticket for !
More American Honda Motor Co. Reviews and Complaints More American Honda Motor Co. reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Claim this company Business owners and decision makers: Claim this company
Respond to this review Companies: Respond to this review
Take the pledge Click here to take the pledge




Share This Review

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Comments - Consumers and Companies Connect by Commenting





*Companies: Reply to your Customers here


Add Your Comment:


*Do the math: 3+3 =

This is to ensure you are a human user. Please do the math.

*Pick a Username
I already have a username
Username must be 4 to 20 characters, only letters and numbers.

*Email
Privacy policy
We will send your password to this address.
We do not sell or share your email with anyone and only use it to validate you..


More American Honda Motor Co. reviews

Similar reviews


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team