MAGELLAN Complaint

I BOUGHT A MAGELLAN GPS. WHEN IT...

ken's Picture Reviewed by ken
Please Improve 		0  

I BOUGHT A MAGELLAN GPS. WHEN IT BROKE I SENT IT BACK TO BE REPAIRED. WEEKS LATER I HAVE TRIED TO FIND OUT WHAT IS GOING ON . THIER CUSTOMER SERVICE IS IN INDIA . I GET SCRIPTED ANSWERES. THEY TOLD ME THAT IT WAS READY TO BE SHIPPED WHEN IT DID NOT ARRIVE I GOT VERY ANGRY AND WAS NOW TOLD THE UNIT WAS UNREPAIRABLE. THEY TOLD ME I WOULD GET A RE[;ACEMENT 3140 IT WOULD ARRIVE IN 7 DAYS. STILL NO UNIT. I NOW HAVE CALLED 17 TIMES I AM TOLD THIER SHIPPING COMPUTER IS DOWN. THEY TOLD ME THAT SIZ WEEKS AGO. I FILED A COMPLAINT WITH THE BBB.

STAY AWAY. WORST COMPANY IMAGINABLE. I AM OUT $1300.00


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Unhappyme says: (9 months ago)
0  
Magellan GPS: I was so happy that I purchased the unit from Heartland America at a "good price". They were very nice. However, the unit froze after 3 months of use. I spoke to India several times and returned it to TX on two separate occasions. The third time, I called Heartland America and it was replaced. Now, after 3 months, the replacement is doing the same thing as the original and the replaements. I have no warranty though it is new, I thought. What I learned is that they are reconditioned to "new". New shouldhave a 1 year warranty but it doesn't. So, I have a nonworking Magellan and I'm getting lost. Not a "happy me".


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