Hughesnet Complaint

Hughesnet - hughes.net

Reviewed by mollymae
Complaint

I have had Hughesnet for 3 years now because I can't get cable or DSL in my area. It is awful. The connection speed is terrible. I am writing this at 2am and that seems to be the only time when I have decent internet access. I keep getting a message that the internet failed to connect to the server. The download time for my mail is just awful. It if has a large attachment, you can forget it ever downloading. Their site to view your mail is pathetic. The customer service is polite enough but not knowledgeable. They read off a script. They are difficult to understand due the the Indian accents. They have NO idea what to do if you are using a MAC. I just ask them exactly what it is they want me to access on the computer and find it myself. I know I am not the only one with this problem. My friend has it as well and has the exact same problems. If I need to download anything at all, I pretty much have to do it at 3am. The longer something tries to download the slower it goes. Then it just cuts you off for "exceeding the fair access policy." Yes, it is still better than dial up if this is all you have access to. But for the money they charge to set it up and the monthly payments, it is a rip off.

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Comments - Consumers and Companies Connect by Commenting

9wishes says: (3 weeks ago)

I will put off calling for a week because of their outsourced agents, I can't understand them, we suffer through for an hour, I end up with an AMERICAN anyway who fixes it in moments. I won't recommend them to anyone.

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DetailsReview Rating: 1 out of 5
Reviewed By: mollymae
Company: Hughesnet
Product: hughes.net
Date Added: 4 weeks ago

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Hughesnet Complaint